Blake's Lotaburger — Restaurant in Gallup

My boyfriend ordered a Pepsi with NO ICE, I watched the lady even type it into the computer. She turned around and yet STILL gave him a cup full of ice and Pepsi. I was astonished. Then I had asked what kinda seasoning is on the seasoned fries, because I know each place is different. She gave me the UGLIEST and most RUDE look and said "uh seasoned fries". I laughed out of pure amazement and looked at the boyfriend. We got our food and my burger had items on it I specifically asked to not have, and watched her even type in the computer on those. This isn't a complaint however it is funny. My boyfriends name is the EASIEST name in history and she still got it wrong. Haha we laughed. Just went in to get my burger fixed. The lady, named Tracy, just says "yeah" and just hands me a bottom bun to fix it myself. The issue with my burger couldnt have been fixed with just a BUN!!! For my first time, piss poor. Never again. Worst experience...

I placed an order by phone, the person I spoke to said it would be about 10 to 15 minutes. When I got to the local I paid and they said it woul be a couple minutes. It was already about 20 minutes later. I had to stand and wait another 20 minutes. I could not stand any longer and went to sit in my vehicle to wait for the order. 15 minutes later and due to a recent surgery I could not stand any longer so I tried to call and see if the order was ready. I could not talk to anyone because of the automated call system. I drug myself back into the restaurant and my order was placed under the counter and was never called for the order. I asked for a refund which they gave me however it wasted over an hour of my day and caused brutal pain. Terrible customer service and an absolutely...

So ordered two double patty green chili bacon burgers received one correct burger the second was just a patty an lettuce! Oh I’ll call and have it corrected.... the manger response takin out on me of oh will just make you another lotta burger with one patty!??? What?!!! She was serious!!???? That’s not what I order either!!! Taken it back now. Hopefully I get the correct order this time! Continued..... nope they didn’t even get the bacon correct and no refund for the missing bacon!?? Great! And the drinks not even correct either!! It’s all on the receipt!!! Kept looking at it like somethings changing!!?? What!? Not making a third trip they might give me a...