Burger King — Restaurant in Garden City

I can't speak to the atmosphere of the restaurant because I went through the drive-thru.

Pull up to the drive-thru, give my order had to repeat myself no big deal. Got to the first window handed the wrong sauces. Still no big deal. Told to pull forward for my order because they had to make some fresh cuz they didn't have any and that's fine. No big deal We love fresh food and we appreciate the service.

We got home we're missing part of our order, kind of on us for not checking but also your job to put it in the bag so 50/50 on that one.

But the food we waited for was not hot? So I don't know if they had part of the order and only made some of it. But it wasn't hot. We live two blocks down and two blocks over.

I call, polite as I can be because I worked in food service a long time and I know that things happen. At first the manager seemed pretty accommodating. I say we're missing part of our order, and our food is cold. I will send the food back with my partner.

Since we already have to drive back up can we just have the whole order remade so we can eat together and it's still hot. At least hotter than it was the first time.

Manager begins to question his staff while still on the phone with me which is very unprofessional, I don't want to hear your back of house conversation. I understand some people call trying to scam, But I was pleasant throughout my entire experience.

The manager then comes back and says well what would you like me to do because they told me they made it for you fresh. And I said well it's cold, I wouldn't lie and either way we have to come back so it's going to just get colder? Manager once again responds with and what would you like me to do about that? As I had already stated remake the food. It wasn't a big order. It wasn't a crazy expensive order. But it was a treat for us because we don't buy frivolous things very often and I think it's fair we want to enjoy the silly meal together and hot....

It wasn't that big of a deal, considering you forgot an important piece of our order; common Sense would dictate that you remake the whole thing? Managers like make sure you bring the whole order back or whatever he said that implied that. Which was unnecessary and rude considering I already offered to do that. Your manager made it very clear that he thought I was trying to rip him off and I wasn't. Just a nice person trying to enjoy a treat on a cold day full of bad news.

And you talked to the wrong person poorly. It wasn't that big of a deal until you made it one sir. I hope the rest of your staff has a phenomenal day although they made mistakes all throughout the process They were pleasant to speak to; and I treated them with respect and kindness. I gave you money and your part of that transaction is to give me hot correct food. I wish that had been the end of it, Because speaking with the manager of this location was a very...

Waited in line for like a solid 25 minutes just to give my name for a mobile order. Was pleasantly surprised that food was still hot despite my pickup time being 15 minutes before I reached the second window. Hot food is why I gave a second star.

I was held kind of hostage because I had put a mobile order in....typically when a building is this overwhelmed, and tells me over the loudspeaker they are extremely understaffed, I do the decent thing and just leave. But I stayed Because I had to. I understand a little bit of an extra wait if you're understaffed.... but what I don't understand is giving out bad product that someone paid for just to get them out of the line. Every single one of my mozzarella sticks had no cheese in them, there was also more of them than there should have been because I'm sure from the visual state the "food" was in they figured I was going to complain....or perhaps they wanted a stronger chance at least one of them contained cheese from how burnt and exploded they were... I also received chicken fries instead of what I ordered for part of my order.

This rating is more for managerial staff. Everybody in that restaurant seemed absolutely overwhelmed, And like they needed more support. Of course the food is bad if your employees are struggling as much as they clearly and verbally told me they were. Not a very...

If I could give them no stars I would!! Me and my husband placed an order at the Burger King on Ford rd and inkster, garden city Michigan at 9:07 pm. The 2 Caucasian workers were very rude disrespectful gave us the finger all because we wanted to change our drink order. It was unwarranted we did nothing to provoke them. My husband Just wanted to stop her from wasting the drink she was about to make because he wanted to change it to a lemonade. We both have worked in the fast food/ customer service industry and we know what good customer service is and should be. they really could use better training / in-service on how to deal with and treat customers. If they were having a bad day they should have left it at the door. This kind of behavior will definitely cost your company money. Customer Serivce is a big part of running a business. We will never be back to this location because of this incident. I can only hope that the poor customer service issues will be addressed to prevent future incidents like this one. The one thing I am happy about is we didn’t even get a chance to pay for the food before they started being rude and...