Arby's — Restaurant in Gardendale

I decided to stop in here tonight to get me something to eat as a matter of a whim remembering the last time I was here the person working behind the counter appeared to be severely handicapped and was unable literally to communicate with me despite Manning the cash register by himself A co-worker ended up intervening and taking my order.

Fast forward to today....

When I entered the restaurant I instantly noticed how terribly cold it was and also noticed a girl standing behind the counter that looked kind of like she was in emotional distress with her arms folded like she was freezing. I placed my order and had to immediately go to my car to get a jacket so I did not have an uncomfortable dining experience. The the girl who took my order gave me a drink cup and I went to the drink machine to get my drink, the ice coming out of the machine on both sides was so slow that it took me approximately 4 minutes just to fill a small cup. Shortly thereafter I was given my food tray by the girl who took my order she was courteous enough to bring it to me which I thought was very professional when I placed my tray on the table and begin to eat my food I instantly noticed that the fries were very hot like they had been cooked very good but I also noticed there were a number of large burned items along with my fries one of the items was literally black indicating it had been left in the grease of the cooker for an extremely long period of time and was probably something very old. I ate my fries and begin to notice that there was a woman there whom I later determined was the manager that was talking on the phone very loud about a problem she was having with an employee while she was touching her face handling food items and then touching the telephone and touching food items. After the rather large African-American lady ended her phone call she began a rant and tirade about employee problems and this went on for the majority of the time I was there eating, she spoke so loudly that it actually was louder than the music being played on the overhead speakers. After I ate I placed an order for one of the shakes they were advertising on a sign and then the girl who took my order had to twice tell the manager person that the order was for the shake whenever that manager person looked back at me and asked me: did I want the whipped cream on it whenever I replied I would like it may just like it is on the advertising sign while pointing at the sign the manager person then turned away from me and said while she was facing where she was walking well some people don't want that on there. Considering I'm a college educated adult I think if I did not want something I would say that up front but I did not and this is the first time I've ever had such a request when being in any kind of restaurant. It appears here that the reviews at this location appear to be quite skewed from the number of the visits I've had to this location no doubt they have been manipulated and from my experiences are...

I am not one to write reviews on restaurants because I work in one and understand that people who normally write bad reviews, do not see the background of the story and what is going on behind the scenes. But, when going inside a fast food restaurant where you can see the behind the scenes and kitchen it made me upset what my mom and I and plenty of others behind us saw and heard throughout the entire restaurant. It was Sunday after church we decided to go, we knew everywhere would be busy so we didn’t worry about the wait time on food. We got into Arby’s with two people in front of us and everyone in the kitchen seemed to be busy, right when the young boy was able to get to us his manager (I am assuming because of the way she spoke to the others and ordered them around) she told us to wait on second and grabbed the young man and turned him around towards the screen that showed the orders and started yelling at him telling him what he could and couldn’t do. She made him help with the orders until they were caught up. Unfortunately, while helping with the orders she would humiliate and scream at the young man making him look stupid in front of (now at this time a long line of people). The manager would yell at him telling him to go to the fries station and before he could turn around to go she would grab him by the arm and yell “look at me, take this tray” and shove the tray in his arms almost dropping the food on the tray and then yell at him “Now go over there, Dont drop the food and walk over there and put fries on the tray” even though she was the one who shoved the tray in this boys arms. She would constantly yell “Well great because I was up at the front we have no food in the back” making it just sound like everything is her problem and not a single worker is helping her. I just want to say not a single worker, especially a teenage worker, should be treated in a workplace like this. If the manager herself doesn’t get her act together, then that young man isn’t going to last very long and probably neither will the other workers. And if the manager stops acting out and yelling out useless “i do everything myself” things because yelling like that and only humiliating yourself is gonna stress you out even more. I want to give a shoutout to the young man because after being humiliated, he turned around back towards my mom and I with a smile on his face and his calm composure and asked what we would like to eat. On our receipt, the cashier name said Randall (so I'm assuming its the young man). You did amazing at your job today and had a wonderful...

Husband went to get 2 turkey and swiss sandwiches from the Gardendale store,as we get them there all the time. We were told in the past that they no longer have the brown mustard but the sandwich could be prepared and we could add honey mustard We’ve gotten it that way in the past (just ladt week) and it’s was delicious. My husband went to get the sandwiches today. The lady taking the order in the drive-through told him we no longer serve this. He told Her we just got one last week as she proceeds to start yelling over her headpiece who served a turkey and Swiss sandwich last week. We don’t serve that anymore. We cannt do that for you. So he asked for Turkey sandwich on the menu with no bacon and add Swiss. When he got home with the sandwich, it is two pieces of bread with some turkey and Swiss cheese. No sauces, No lettuce, no tomatoes and those two sandwiches cost $15.38. We called the Fultondale store and spoke to the sweetest young lady who told us, you can order the turkey and Swiss but we no longer have the brown mustard and we will be happy to put honey mustard on it. My husband is going to pay another $15.38 to get us the sandwiches we have been getting at the Gardendale store for the last several years. Very disappointed. The young lady was extremely rude and argumentative with my 78 year-old husband which was...