Arby's — Restaurant in Gastonia

I was in drive-thru ordering my food at approximately 2:30 pm. The cashier did not understand my response for times so I increased the volume of my voice so she could hear me. She got hateful and said she didn't have to take my order. I went into the store to ask for the manager. A male front cashier began cursing me then said I could not talk to manager. The cashier then began saying I am the manager can't you read. I asked for corporates number or the manager above them. They told me I could wait in the store for the Manger to arrive. I was stnding there recording the entire situation. The male cashier went in the back ND come back and said that the manager told him to tell me to stop recording or they would call the police. I told them I would not stop recording. He did that was the confirmation he needed to call the police. I waited silently while customers ordered their orders and stepped further back to ensure no customer was impeded but my prescence. When the officer arrives he spoke to the male cashier who recited his version of events. When the officer came to me i recited my side of events and video taken., which showed the cashier that claimes to be a manger threaten physical abuse. The officer assisted me in getting corporates number, that the cashiers REFUSED to give me. It is absolutely disgusting that service oriented business would not only allow its employees to behave in such violent manners but to endorse a manager to behave in such manner. It is clear they are very comfortable with this type...

Across the street is a newly opened Bojangles what is cars wrapped around the building. Then you have Arby's who as usual the parking lot is empty, maybe one car in the drive-through on several employees that feel entitled enough to make Business decisions the impact sales to keep there slow business slow. I intended on ordering at least $21 worth of food today, I went through and ordered four of the cheddar roast beef sandwiches that are two for seven dollars without sauce due to food allergies of my children. I was going to get another two the way they come for myself and then probably a fry and a drink. However the lady at the speaker informed me they couldn't do that unless I didn't want to get the discount. I have used the specials let many other competitors such as two for four croissants at Burger King and got them without egg and no problem. I've done the same at Bojangles. And the list can go on. Oh so I left, and when I got closer to Shelby I ordered the same thing at that Arby's and they were happy to accommodate. I'm not one of these people that fill out surveys but I just find it really funny that a business with an empty parking lot is turning down business. Your employees are being a$$holes just to...

⭐⭐⭐⭐⭐ Review for Arby’s – Gastonia, NC (Garrison & Union Rd.)

Recently, I had the pleasure of visiting your Arby’s location in Gastonia, NC at Garrison and Union Road. I was enormously impressed by the customer service and professionalism of your team members, Tiffany and Sam!

Tiffany greeted us warmly, was very knowledgeable about the menu, and let us know about a special that included two combos at a great value which is what we ended up ordering. She was patient, polite, and professional, making sure we made the best choices for our meal.

Sam, who prepared our food, did an excellent job with the sandwiches and made sure our fries were hot and fresh, just as we requested. The food was delicious, and it was clear he takes pride in his work.

What stood out most was how well Tiffany and Sam worked together as a team. The customer service was outstanding, and their attention to detail and professionalism made our dining experience one of the best we’ve ever had at Arby’s.

Leadership clearly shows at this location, and it’s obvious Tiffany and Sam are among the best of the best. We are very satisfied with the service and will definitely be visiting again.

Respectfully, Big C Your newest...