Captain D's — Restaurant in Gastonia

Today, Saturday Dec 10th, my husband and I wanted something different from the usual burgers, pizzas, & subs.

Because we have never had food from any Captain D's before, at 11 a.m. today we decided to do a Doordash delivery from Captain D's on New Hope Road.

My husband ordered the "4 piece Chicken Tender Meal" for $14.29.

I ordered the "Giant Fish Sandwich & Side" that came with one side of my choice (chose the Macaroni & Cheese side) for $9.21.

I also ordered a side of Jalapeno poppers for $5.19.

The Doordash driver brought our food quickly and was very nice.

The food was warm and had been neatly packed, with no item missing.

The enclosed receipt listed all food ordered BUT no prices had been included. So if you order via phone/computer, be sure to keep that page or print it out.

THE AMOUNT & QUALITY OF FOOD WAS VERY DISAPPOINTING!

PICS WERE TAKEN & I will try to share them when I finish this review. (Sorry...not very good at "pic-sharing". But will try.)

Chicken meal review: According to my husband the Chicken Tenders were "on the small side" but "adequate".

All 4 were fried "okay" and tasted "alright".

Three of the Chicken pieces were tender but the 4th piece was "rubbery" and "hard to chew". It was thrown out.

The Coleslaw amount was small but it "tasted good".

While the French Fries also tasted "good", the amount that was sent was extremely skimpy. More like what a three-year-old child would be given, not an adult.

Fish meal review: I found my Giant Fish Sandwich to hold two thin but longer-than-the-bun "spears" of HEAVILY-BATTERED fish.

There was definitely much more fried batter than fish in each "spear"!!

(I had trouble finding a couple good spoonfuls of JUST FISH in one spear for our 8-month-old kitten who wanted to join us. Yes, he's spoiled. Lol.) Definitely not worth $9.

(Am allowing 21 cents to cover the cost of the Mac & Cheese "side"...and IMO this is being generous. The side of Macaroni & Cheese was so small as to be insulting to any customer paying for this meal.)

The extra "Side" of Jalapeno Poppers that was ordered contained 8 very small "poppers", with each popper containing 4 or 5 small diced-up pieces of pickled jalapenos in some melted cheese (cheddar?). Flavor was great, the bite was mild. Overall, they were delicious.

While definitely not worth the cost of $5.19 because of being so tiny and few, these Jalapeno Poppers were, sadly, the BEST PART OF MY MEAL.

We definitely won't...

We will never give this business our money again. I used the Google food ordering service to place a dinner order before driving to the location. The order was only supposed to take 15 minutes to be ready.

I arrived at the location and attempted to go inside to get our food, but the doors were locked with a note taped on the door that said "inside is unavailable due to staff." So I got onto the drive through line. 40 minutes later I got to the order microphone and was told I should have come inside. They told me to wait in the line anyway. When I got to the window, they couldn't find my food and told me to come inside to speak with the manager, which was now for some reason unlocked. At that point, I was told by the staff that my food was mistakenly given to another customer.

When I spoke with the manager on duty she said since my order was already "off her screen" she could not remake the meals and she would also not refund my cost out of the register. She informed me that, " the person who signs my paycheck doesn't allow us to do that. Talk to Doordash" (she assumed I was a driver)

I asked during the conversation, “so I'm out the money and don't get the food... Whatever happened to the customer is always right"... and was told, “I've never heard that before."

I was told I had to call the help number on my order confirmation, which just turned out to be the internal number of the restaurant location itself... And no one answered anyway.

They've lost a customer...

We went in at 9 and they close at 10 the girl who took our order worked the drive thru window and didn't like that we had to order with her. I ordered my meal with broccoli and fries she gave us the receipt and I said it has green beans on here she snapped and said I know what you ordered the food came out and I had green beans I brought the plate up and she said we'll do you not eat green beans I answered no she told me to keep them and my broccoli would be out when it was done mind you there was green bean juice all over the plate. While we were eating 2 men walked in at 9:45 and she didn't seem to have a problem with them eating there she was nice and polite to them, I'm not gonna say the girl was racist but I'm not African American and was huffed at when we said the order was for there the girl let us know they were closing at 10 my order was still wrong after I pointed it out in the receipt and she still had an attitude when she messed up my order, I was raised properly so I maintained my polite attitude and didn't complain but she did none of these things to the 2 men who came in at 9:45 who were...