Dunkin' — Restaurant in Gastonia

What a toxic environment. I went there this morning 2.28.24 for a coffee. I had a feeling as to how this was going to go, but it was actually worse. I stood in line patiently, as it was starting to get busy. It was my turn to place my order, lead on the floor told her to hold off on orders and make the drinks she had orders for already....ok this is understandable. No issues there, but then she finally comes back, and takes my order (no receipt was given) as I was paying she walked away and never came back. So I stood over to the side at pick up. They were going through mobile orders, and door dash orders....no problems here either. Well the lead was asking everyone if they were mobile orders, she got to me, and I said no I was in store order, she then proceeds to tell me that the other girl would get me (the lady who took my order). Ok cool no big deal.....well people are coming and going, and I am still patiently standing there waiting, and the lead lady looks over in my direction where other people were standing, and said you have a mobile order? I looked confused as we had just had this talk a few mins prior. I politely asked "who, I am sorry are you talking to me? As I was not sure who that question was directed too. Then she sighs rolls her eyes and shakes her head, and ask the girl who took my order what I was waiting on as if she somehow now has a problem with me just standing there. The lady who took my order said she didn't know! The lead lady with the attitude said are you waiting for a drink? are you order 19? I said ma'am I am not sure what order number I am, as I was not given a receipt, and said yes I am waiting on a drink, (gave her my drink...med iced caramel macchiato). Then that lead lady has the nerve to turn to the lady and grumble and said make her drink so she can leave! As if I was somehow the problem?- So I placed my order at 7:34am, and left the store at 8:15am and waited patiently, and I AM THE PROBLEM?- You work in the business of customer service, as well as an early shift where people are ordering breakfast and coffee, which is fast paced! If you can't handle it, or check your attitude, you need to find something else to do. Sincerely, Patient, but...

There's just something about their Cruelers! (Probably didn't even come close to spelling that correctly!) I'm referring to a type of donut they sale; However it's consistency is closer to that of... Maybe an 'airy, light' cake rather than what everyone knows as a regular (guess you could call it "a Southern Traditional") Glazed Doanut! LOL! *Either way~I'm hooked on the things! 🍩🍩🍩Oh Well! I JUST NOW decided... I choose to continue shoving as many sweet Dunkin' Donuts in my face as I want! Sure, I might gain even more weight! But At Least you can be for-sure... When its all said & done... Eventually, I will die... FAT &...

I was threatened and verbally attacked in the drive thru with my kids today by the cashier. I’ve never experienced such an aggressive person in my life.. all because I politely asked for whip cream on a drink that 100% should have whip cream (I was told straight up NO my drink is already made.. ignored that) then asked nicely for a refund for an apple juice I paid for when they had no more apple juice left. The worker became insanely aggressive full on screaming at me looking like she was about to come at me through the drive thru window. I repeated multiple times to back away you are scaring my children and I want to talk to the assistant manager and not her. We could hear her screaming threats once she did finally walk away. Manager said the woman acts like this all of the time. Not family friendly what so ever. Never take your children to this location- it is NOT safe! My kids were so upset and confused- as was I. Literally nothing happened to trigger such hostile, aggressive behavior. By far the worst costumer service experience I’ve ever had in my life.. and I’m sure i will never experience something that awful again. Insanity. It boggles my mind how they have employees like this. Don’t go here unless you want the possibility of being punched in the face because this girl looked like she was ready to leap out the window. No care at all I had young children in my car and that she was...