McDonald's — Restaurant in Gatesville

I’d like to share an incident that occurred during my recent visit to your location. My wife placed an online order, and I arrived to pick it up, parking in the designated mobile order spot. As it had started to rain, I decided to go inside to retrieve the food myself to avoid any risk to the employees having to deliver my order outside.

While waiting inside, I witnessed a troubling interaction among your staff. A young employee who was assisting with drive-thru orders informed the front cashier that he was leaving his phone inside near the door to prevent it from getting wet. Another staff member in the back overheard this and responded aggressively, questioning why he was not taking food outside. The tone was unnecessarily hostile.

Once the initial confusion was cleared up, I was shocked to hear the staff member in the back say, “I’m going to have to hit this guy,” apparently unaware that I was within earshot. I stepped forward and informed him that such threats are completely inappropriate, especially over a simple miscommunication. I expressed my concern about the unprofessional nature of the exchange.

At that point, another employee attempted to justify the behavior by stating, “You don’t know what we have to put up with when it comes to this guy.” Regardless of any internal dynamics, threats of physical violence are unacceptable in any workplace. This level of unprofessionalism is concerning, particularly in front of customers.

I waited for my order to be completed and took note of the names of the individuals involved. I will be reaching out to store management to formally file...

Place is a hot mess. And by hot mess I mean middle of August inside of a metal dumpster.

Try placing an order, nobody took my order. They just focused on one lane for three to four cars. Drove up to the window to place an order, instantly caught attitude after I explained the situation.

Place the order, paid for it, was told that the pies I ordered weren't in stock so I asked for a refund. Out of the $2.49 and I should have gotten for a refund, I only got $2. They caught attitude whenever I asked for the rest of my refund and a manager leaned out the window and explained to me that they paid me more than I was owed because they were still giving me one of the pies. I said I wasn't supposed to be getting any of the pies because I had just asked for a refund on the pies. That's when they told me that they actually did have my pies in stock, so naturally I gave them the money they gave me back. Overfilled the drinks to the points it's where there were five large cups to a drink carrier, all the cups had liquid spilling over the top and I got Coca-Cola all over the front of my lap and shirt as a result. They didn't try to send me on my way without any of my five large fries and I actually had to ask them to please give them to me before I would leave.

Overall I have no idea what in the hell is going on at that store but I don't see it staying in business past a year if it continues to...

The girl at the drive-thru was having issues with giving me a receipt and then asked me can I go without it. With smile. I asked could the next window give me a copy of the receipt, she told me that she'll tell them so so when I drove up there I get over here the next girl out the window arguing with the guy next to her saying "they dont need a receipt" while the guy told heroes they do." I spoke up saying that yes I require a receipt and she looked at me and said "you need a receipt?" I had to repeat myself about the receiving she finally handed me their sticker receipt that did not have a review number on it she finally handed me my drinking food and I asked her which one was the Diet Coke and which one was the regular because it wasn't marked on the lids she said do you want me to redo them again and I said no I just want to know as long as one is Coke and one is Diet I can figure it out. she kept on repeating not understanding what I meant till I finally told her no it's fine and I took the drinks and the food home when I looked at the meal the fish fillet looks like a kid's size it wasn't even properly put on the bun there wasn't barely any cheese and just had a tiny glove of tartar sauce on it it looked like they use the kids meal hamburgers instead it was very bad customer service in the food...