Biggby Coffee — Restaurant in Gaylord

I went to the Gaylord MI location this morning. 7:50am 7/10/25. Just passing through. The girl at the window was so positive and bright and so early in the morning lol. She put a hand written note on the bag to my breakfast sandwich. It seriously made my day. I have really been going through some hard stuff in life. One family member had a mental health crisis and another one had a physical health decline and its just been very emotional and overwhelming. I've spent the last 2 weeks doing a lot of crying, coping, praying, listening to klove radio, talking with friends and family trying to navigate these difficult changes. Her kindness also made me tear up and meant so much to me. She also makes the world a better place. I don't know if this review will ever reach ehr but I pray it does. Thank you so much for your...

Decent frozen coffee and nice enough employees, however almost 40 minutes in the drive through (much of it sitting at the window after payment) with no explanation is unacceptable. As others have said, I would have just left if there wasn’t a curb preventing me. There was only three cars in front of me when I got in line. I don’t understand how after paying at the window and with nobody in front of me, I was made to wait 15+ minutes for two drinks. The store is not being managed properly. Something has to change. I’ve been to Dutch Bros a million times with 60+ cars in a line and been in and out within 15 minutes. I don’t enjoy leaving negative reviews but something about this experience really rubbed me the wrong way. I will not be returning to this business and I hope others refrain, too, until management...

I go to bigny a few times a week at other locations. The sandwich I ordered has been the same for years. Today it was not up to franchise expectations. I told then so and wanted it remade, and the manager was upset and didn't want to remake it. And gave me the same very greasy, not toasted, and very flat sandwich. Turkey havarti is not a greasy sandwich. If I wanted a greaseball I'd order pizza for breakfast. I have seen others express in comments that it was a manger issue, and I can say for sure it is because the worker was very kind. Manager was absolutely not and didn't want to be helpful either. I am so thankful this isn't my local store or you guys would loose a lifetime customer!? I won't be using this bigby location we visit the lake anymore. Just a waste of cash and hunger. Coffee was...