Burger King — Restaurant in Georgetown Charter Township

The food was acceptable for a fast food location, however the service was almost non-existent. My husband placed an order for us via the BK mobile app, we went inside and when they asked if I was here to pickup an order I gave them my husband's name. Then I waited for quite some time, without any communication. The drive thru was busy, but the dining room was fairly quiet and the lady taking orders at the counter had some short periods of downtime where she could have updated those of us who were waiting. I don't mind waiting for fresh food, in fact I prefer that, however a little communication goes a long way.

Then when my order was ready she handed it to me without any acknowledgement of the wait time, I'm not even sure that she thanked me or said have a nice day. I'm not sure if she thought I was a delivery driver or just was having a bad day, however I've noticed that a lot of fast food stores treat those who placed orders in person way better than delivery drivers or those who placed orders online. We are all humans and should be treated with the same level of respect.

I have worked as a manager in a fast food restaurant and understand the responsibilities of the various workers. I get it that food just doesn't instantly assemble itself. I also understand that since the drive thru was busy wait times for dine-in/carryout are going to be longer too. I just would like to see better communication with everyone who is waiting so they know that you haven't forgotten about...

came threw the drive thru the other day and saw a sign stating 'we deliver, order in the app" it also mentioned ordering ahead. While I was waiting in line for over 10 min i was able to make my order over the app before I got to the window. They TRIED to make me pay for it even though I paid in the app... I refused and told them I made my payment on the app, and since they were very confused, and busy they just sent me on my way. A few days later I tried over 6 times to order deliver threw this same BK and every time, after I complete my order, I am waiting for my food, and find out the cancelled the order. I tried again today, and same thing. They are less then a block away, you advertise delivery, so do it! So I go to the drive thru, passing the we deliver sign, and ask if they deliver. They guy at the window says. I dont think so.. maybe threw grubhub or something be we dont. THEN WHY DOES YOUR SIGN SAY YOU DO?!? That is false advertising! Bring me the food i ordered. I wasted my time filling out my order online over 6 times for you to just cancel it without telling me or calling me to...

I had a good experience at Burger King The restaurant is open late, until 11 pm or midnight depending on the day. I ordered a bacon king sandwich, onion rings, mozzarella sticks and a strawberry shake. The food was hot, juicy and delicious. The bacon king sandwich had two flame-grilled beef patties, crispy bacon, melted cheese, ketchup and mayo on a sesame seed bun. The onion rings were crunchy and sweet, and the mozzarella sticks were cheesy and gooey. The strawberry shake was thick and creamy, made with real strawberries. The service was friendly and fast. I used the online ordering option and my food was ready when I arrived. The cashier greeted me with a smile and thanked me for my order. She also gave me some extra napkins and sauces. The restaurant was clean and comfortable, with a modern design and free Wi-Fi. The prices were reasonable and the portions were generous. I would go back to this Burger King again for a...