Starbucks — Restaurant in Georgetown

While friendly and clean the service over the years hasn't been great. I travel nationally for work and there are good and bad Starbucks. This one unfortunately isn't very good. I just get coffee at the house when home. It's not worth the wait, cost, wrong order, out of this or thay, poor service, etc... They have a tendency to get the order wrong. While I beleieve their intercom is part of the order problem it is not just drive through orders. I find myself repeating myself and they aren't always repeating the order back. In good food service you repeat the order to make sure it is correct, but this isn't good food service. Having to ask them to repeat the order as if they are inconvenienced by it only to have the order recited incorrectly after they couldn't hear or weren't listening the first couple times is frustrating. Going back to the app. Starbucks unfortunately has no consistency between app orders across stores or even employees. Training and what is standard varies. This Starbucks does something all the other Starbucks does not though and it will help you understand why your app order is always late. They do not start making it until you come in. I have sat in the parking lot when I or others have ordered and your app order gets put at the back of even orders after you. You have to go in, tell them who you are, and then they will say just a second they are working on it. It will then be out. I don't know if it is management, training, volume, or turnover. I don't want to be quick to point at management. Unfortunately money has moved into my hometown and cost of living has gone up. Many food service people are Highschool, College, and from adjacent towns. Moreover, finding food service workers in my town is hard. This means finding a good pool of committed workers is hard. Moreover, in industries where productivety becomes over valued, quality drops, thanks 1980's, China, and practically all soulless corporations. While certain people can meet high levels of productivity the norm of an average worker especially in a diminished pool may not offer such talents whether it be motivation or lack of personal giftings. Additionally full throttle 100% of the time breaks will power, motivation, and morale. Employees can be brought down by burning the candle twice as hard due to corporate expectations, coworkers dropping the ball, or heavy through traffic. I know there was supposed to be another Starbucks across the interstate. Maybe the build did not occur due to the 'pandemic'; however, there doesn't seem to be a decline in existing business and the line tends to wrap into other parking lots a good ways back somedays. I'm not trying to excuse management, but I don't want corporate damning them for other variables that maybe hinder their capabilities and time to bring this store up to the level they are capable of. I know Starbucks parking and drive throughs are typically congested amd ill desigmed, but the line and app just are not a good use of time especially for sub par service. I only go here at the request of love ones. In other towns, Starbucks gets plenty of...

Wished there was a zero star option. Horrible Starbucks. Terrible attitude. No manners. No customers service. Here's what happened. Visited Wolf Ranch Starbucks at 8 pm on Saturday 2/25/23. I said that I needed to add $10 to my app and handed the Woman at the counter a $20. She said that she could not make change. I asked why and she said that that she couldnt accept a $20 and give back $10 because if the $20 bill was counterfeit, she would be giving me back real money for fake money. I told her that was the stupidest thing I had ever heard and asked who made that policy. She said it was Starbucks corporate policy. I told her that this meant that Starbucks could never give change back and she said that she didn't want to argue. She didnt route me to a customer service number, tell me how submit a review or anything helpful, just the cold last resort response of incompetant people: "it's corporate policy". If she had said something reasonable like, she didn't have much cash in the register, I would have accepted it. Is this what Starbucks has become? I also told her that if my boss asked me to tell customers this alleged policy, I would refuse. I really feel sorry for the woman because she must have been desperate for a job in order to promote such BS. I also feel sorry for Starbucks, the once proud, satisfaction guaranteed company who was once a leader in high cusomer service standards, but is now...

Waited in line for 15 minutes for a Chai Tea Latte and couple of other drinks for my family. I used to be a barista, it’s not a difficult drink to make, nothing special. To be fair, it WAS rush hour, they WERE busy, and the person taking my order was cheerful and took the chaos in stride. However, this was all very sloppy. My hot drink was cold, and their cold drinks were just ice (the ratio of ice to drink is a fine line & they pretty much jipped us by replacing 2/3rds of out drinks with ice). Also, they forgot to top the latte with nutmeg, which sounds picky, but on a chai tea latte, nutmeg is the only thing that makes the drink taste better. Otherwise, it tastes like warm, artificial-sugar-milk — it’s gross. This Starbucks is always busy, always messy/sticky, and rarely exhibits the quality and attention to detail that coffee demands. In addition, like all Starbucks, the drive-thru should be avoided unless you want to pay $6 for drinks that are fit only for the dumpster.

I will say that their staff has seemed cheerful, kind, and helpful on the times that I have been there. They have shown the care of good customer service, even if their work is not of the same quality. This is why I gave a 2-star rating rather than a 1. A good set of workers goes a long way. People that care about their work are much harder to find than people that don’t care, but...