American Deli — Restaurant in Georgia

I was deeply disappointed in my experience with this establishment. I ordered honey garlic wings and instead received my wings soaked in butter and pepper with a side of butter and pepper to dip them in. The wings were soggy and smelled of oil. No flavor. Not even a whiff of honey anywhere. The fries were limp and undercooked. I immediately went back to exchange or get a refund. I hadn’t even taken a full bite of a wing it was that oily.

When I asked the manager, very politely for a refund because the wings did not have the flavor of honey garlic and were very oily, she proceeded to yell at me that I was wrong simply because she made the ‘honey garlic’ herself. I asked why it was yellow (I’d never seen honey garlic this color) and she told me that it was butter.

I politely explained again that the wings were not the flavor I ordered and that there wasn’t any honey on them. I couldn’t smell it taste it nor see it.

She continued to yell and refused to refund the money or even attempt to repair the situation. I did not raise my voice at all and continued to use ma’am when addressing her.

The food was so bad that I left it on the counter. She’d already made up her mind that she was right and nothing else mattered.

Avoid this place at all costs. The manager has little respect for the customer, what it means to run a customer-facing business, or just plain human civility. I will not be spending money at any American Deli franchise going forward. That’s the last dollar they...

I witnessed the worse service by the person who identified themselves as manager. The customer stated their order was incorrect and requested a refund or correction. After another person tried to assist, the manager simply said "I'm wrong, but what am I supposed to do?" Which made no sense. The customer had spent $16 on their meal. The manager called the mall security. This is the point, the chicken, fries and labor costed a fraction of the profit made on the meal. Good business practice would suggest make the customer happy because this generates repeat business. There were many choices in the food court. The customer chose your business. The manager yelled at the customer and the customer simply made a request in a calm voice several times. The manager's small child started to cry seemingly due to the managers yelling. How upsetting to see a business representative yelling at a customer in front of their child. SHAME.

Not everyone can afford to walk away from a $16 chicken meal. How sad for your company to be represented on one of the busiest shopping days of the year by a careless manager. There is always mistakes, it is unfortunate. Care for customers should be a priority along with high quality food.

Not eating here or any of...

American deli is the best by far, but this location isn't the best..small...and the Asian people working there aren't as friendly and inviting as the Austell, ga location...I had rather drive an additional 15 minutes to that location just bc of the environment, It matches the good food. Not to mention that in this location that I am rating, I have found a hair on my celery, and the lady took it off with her fingers and told me I couldn't get another plate made. This is the only terrible thing that has happened besides the fact that their combos; example, the 6 piece wing combo with fries and drink is supposed to have celery and carrots or just celery with it but they refuse to give you that if you order a 6 piece combo. You have to get a 10 piece combo or higher to get the side celery which is wrong bc displayed on their menu board says otherwise any wing combo you get it...they are greedy when it comes to that and they also have horrible sweet tea....add more sugar....yall should just go to the Austell location or the one in Atlanta. At least then you'll encounter no issues like I have encountered and get a good amount of food for your buck and great tasting food for...