Sandbox VR — Attraction in Vinings

We’ve been to sandbox a few times and never have had the experience we had today! The customer service my family and I received upon arrival from Mike was awful. Mike was very rude and not welcoming at all. My family and I have been to this location at the Battery several times. We showed up 15 minutes before our time. Mike approached me asking,”if we all signed waivers.” I responded yes he then questioned my response with,”really did each and everyone one of you sign waivers?” But this time with this question his face insinuated I was lying and he just told there staring at me like I was lying. I simply replied yes my husband and I and our two minors have all have completed waivers. He then left and we sat in the lobby until they called us for our appointment which was 15 minutes after our appointment time. No one updates us that they were behind and running late they just had us standing there watching other people be brought to the back that arrived after us. Now once we arrived to the back we were given the instructions to put on our own arm and legs sensors. All the times we’ve been there we have never had to do this. The employees have always done this for us which is what I expected this time. I personally would never entrust delicate sensors and costly equipment in the hands of customers. Nonetheless, we some as instructed one employee by the name of Cole came over to us and instructed us that we were putting the sensors on upside down and to turn them right side up. We made the changes to the sensors and when Cole crossed our path again my husband asked him if they all have gotten into trouble by placing the sensors on someone is this the reason why we’re doing it ourselves? Cole’s response was,”No, this is something we have ya’ll do when we’re busy just to move things along.” I understand that but in my mind to be brought back there by Mike and told this is your color to everyone and not to be shown how to properly put the sensors on is mind boggling. Then to hear Cole say they were busy, and I am literally standing there watching Mike holding a now 9 minute conversation with another employee is baffling to me. He literally could have placed the sensors on us but I digress. The employee Cole who gave us our jackets and placed our head gear over our heads was nice but completely reeked of cigarettes. The smell was so nauseating. The game was glitching throughout the entirety of the game. Overall it was just a unusual experience from the start. It is unreal how one or two employees attitude and habits can ruin a whole experience. I would say this I know customer service is hard and we all have our days and that’s okay but call out or fake it until you make it. Don’t go ruining it for others especially when they’ve paid the amount of money they paid for a...

Title: Outstanding Service at The Battery – VR Sandbox!

My 17-year-old son and his best friends were so excited to visit the Atlanta location 925 Battery Ave, and thanks to your team, they had an amazing time!

We had party sessions scheduled at 3:20 PM and 4:30 PM, but unfortunately, Atlanta traffic had other plans — three lanes were shut down, and we ended up running late (over 30 min). I was worried we’d miss everything, but then we met Assistant Manager Jacob.

Jacob was absolutely phenomenal. From the moment we arrived, he worked his magic. He moved sessions around, stayed calm, and made sure my son and each of his friends got to participate as they trickled in. His kindness, professionalism, and flexibility saved the day.

When Jacob’s shift ended, he handed us over to Garrett, who was just as fantastic. Garrett was sweet as pie, respectful, and carried the same amazing energy. He treated us like VIPs, and I was so impressed by how smooth everything went.

Both Jacob and Garrett deserve major KUDOS! Thank you both for ensuring this was a memorable and enjoyable experience for my son and his friends. You turned what could have been a disappointing day into a perfect one.

I’ll be calling tomorrow morning to personally thank your management team. Customer service like this is rare, and you both went above and beyond.

A HAPPY, THANKFUL CUSTOMER – And yes, the experience was worth...

This was our first visit and will sadly probably be our last. We were super excited to try out sandbox. When we arrived we signed our waivers and waited. Our reservation was at 7:20 pm. Per their email they have a pretty strict arrival policy. We arrived around 7:15. By the time 7:30 rolled around I decided to ask a team member when our slot was. They informed me they were running 45 minutes behind. Shocking, because there are no chairs to even sit in the lobby to wait AND we have to pay to park which is even more of an inconvenience because now I will have to add time to my parking which isn’t cheap. They also informed me they were supposed to call and inform me, which they did not do. At 8:00 we were called back to start our game. Unfortunately, the game lagged a lot. My fiancés screen went dark twice and my gun to shoot was lagging. We asked for assistance at least 4 or 5 different times during the gaming session. It was just a really frustrating experience overall. Especially after waiting 45 extra minutes to begin the game. For the value, it just was not worth the money in my opinion. I would have loved to have a better experience overall. With their tardiness plus the game complications I was hoping they would offer at least a discount on the experience but sadly that wasn’t the case. There were a lot of people upset last night because everyone’s reservation was late and nobody...