iFLY Indoor Skydiving - Atlanta — Attraction in Vinings

This was my awful experience with Kevin. A manager greeted us at the front desk. (He was pleasant.) I’m an older woman, so I was nervous and definitely outside my comfort zone. I went to the back and was “greeted”(I say that lightly) by Kevin, who would be my instructor. He immediately treated me as if I had killed his dog. He gave me a suit to put on. I asked where the changing room was. I could hear some chuckles from the other instructors, but I wasn’t offended because it was funny that I would ask for a dressing room. Kevin did not find this funny, which seemed to agitate him more. He told me rudely, “ Shoes off, suit on, shoes back on.” While putting on my suit, he asked my boyfriend what we had done that day. My boyfriend told him we had lunch with wine, and he showed me around Atlanta. After my suit was on, he held out a box of hair scrunchies; I said I had my own. He shook the box at me and said I had to wear these identical to my hair scrunchie; I was starting to get uncomfortable and intimidated by his attitude. He asked me when my last drink was; it had been several hours, and it was one glass of wine. That is when his anger hit a high, saying that they do not take intoxicated people into the tunnel. I agree with this policy. It would be ridiculous to take an intoxicated person up into the tunnel. He then began to interrogate me, saying; If he went to the back and brought out a breathalyzer, would I blow a zero? Since I have never been breathalyzed, I had no idea. I started to stammer my words, telling him I didn’t know if it would blow a zero. He angrily yelled: “Yeah, you don’t know!” I felt so embarrassed and stunned to be spoken to like that and began to cry. He then told me to take the suit off and return to the front. I started to remove the suit. I begged my boyfriend, “Please, let’s get out of here. “ Kevin went to the front ( to let them know he was sending me home). Poor Kevin must have been told I was fine to fly because when he returned (angry like a spoiled child at this point), he said, “ I’ll see if someone is willing to take you.” As I continued telling my boyfriend I wanted to leave, an instructor named Steven came out. He was very kind and put my mind at ease. My boyfriend convinced me to stay and do it. Steven was great. He went over some instructions, and then we went into the tunnel. I did awesome! Steven was very encouraging. The experience itself was pretty cool, but I had a hard time enjoying it because the situation with Kevin put me in a bad headspace. I do not write bad reviews; Kevin warrants a bad review. I’m sure I am not the only person he has treated like this. That young man needs a personal day off or help with his anger issues. He was very condescending, acting as if he was superior to my boyfriend and me. Does Corporate know they have such an unprofessional, rude employee? I cannot endorse this place of business. Kevin needs to be re-educated on how to treat the clientele. I’ll be writing the corporate office about...

My sister in law wanted to do iFLY while visiting from New York on yesterday. Along with my Husband we arrived a few minutes early for our 12:30pm session. We experienced a warm, friendly greeting from a tall male associate. He wanted to high five me because I’m tall as well. This wasn’t unusual and I welcomed the camaraderie. He checked us in and we proceeded to the red counter to receive our gear. At the red counter another male associate asked me how tall I was and I didn’t immediately respond because of how he asked and how loud he was. My husband responded with my height and this same associate proceeded to dispute what my husband told him. During this interaction the associate that initially checked us in came over and jokingly told the associate at the red counter that he shouldn’t dispute my height. I agreed and was hoping to move on, but it didn’t happen. The same associate who had one too many height comments gave us our equipment and was the one who was to also instruct our flights. As he’s doing the preflight briefing he calls me the jolly green giant. This very unprofessional & extremely rude behavior pissed me off as well as my sister in law and my husband. It also appeared to make a couple of the other strangers in our flying group uncomfortable. I mentioned to this associate that his comment was rude and I would give him a chance to apologize later and he proceeded with his briefing. After our flights he never apologized. I still cant wrap my head around the fact that someone would think it’s ok to try to verbally shame a customer because of height or for any reason. I’m 6’1” and although my height is not the norm for a woman this is Atlanta and there are plenty of tall women here. iFLY, please do better and train your people to refrain from making disparaging comments about a customers physical stature. We love friendly, engaging people but name calling is never ok and this behavior put a huge damper on our experience. The flying experience was great but the 2 stars are for the associate who almost ruined what should’ve been a fun, exciting birthday outing for my...

Alejandro was a great instructor and made my birthday experience during the flight so much fun. I'd request him if I was considering returning. My disappointment is with everything that took place after the flight. I only received one of the videos from my flights when the package I purchased said I would receive all of them. I reached out and the manager I spoke with said it only came with one which was in total contradiction with what was stated. Not to mention, the person who came with me got both of hers. I'm not sure if my second flight was deleted or never recorded to begin with.

What tarnished it for me even further was I purchased one of the photos from my flight from the follow up email but the voucher code sent to me to redeem didn't work. I also let that same manager know about it and he said he'd send the photos right over. He sent photos but they were photos of people from another flight. I replied to the email to let him know that these were not photos of me and I even took the initiative of sending the actual link to lead him directly to the photos from my flight. I STILL have not gotten a response.

As much fun as I had during the flight experience, the way it has ended has left a bitter taste. The indoor skydiving experience was the highlight of my birthday weekend and I don't even have all of the media I paid for to savor the memory. It really sucks because that was one thing I was really looking forward to experiencing to share with my family and friends. OAN, the email I replied to did not return an undeliverable status nor was the actual email address labeled "no reply" so I was either overlooked or flat out ignored.

Before coming to Google to do this review, I sent my concerns to them via the link they sent me asking about my experience. No one has reached out or anything. I mention this because I want it to be known that I did try to resolve this with them privately before bringing it here. I just want what I paid for or at least an acknowledgement of...