Applebee's Grill + Bar — Restaurant in Georgia

Jeff, the bartender, is SO rude. He blatantly talked about my friend and I to a couple of his regulars that were sitting at the bar while we were in earshot. He complained about us multiple times to get a laugh or two and try for a better tip from them. I let the first couple of quips slide before I decided we would get the appetizer we had already ordered to go. I paid for the one drink and the appetizer we ordered and asked the hostess where to pick it up at. She said the bar. She asked us if we were okay because we looked upset. We told her how the bartender was talking about us being drunk, which we definitely were not. I was not even the slightest bit tipsy. I didn't finish the drink he brought out, and my friend had nothing to drink. We hadn't even had the chance to order our entrees yet. We walk out, and I return in about 10 minutes to see if the appetizer to go is ready yet. Jeff (in a rude and confused tone) asks, "Um, mam can I help you?" I say I was checking to see if our carry out was ready. He says, "Ummm, I thought y'all left...". I said, "No, I asked for the order to go, and asked the hostess where to pick it up. She said the bar. If they've cancelled the order, I need a refund because I paid for the appetizer." They hadn't cancelled the order, and it was almost ready. He said, "I'm sorry for the wait on the appetizer." I told him the wait wasn't an issue. Then, he returns to his regulars and starts talking about us AGAIN. This is after the hostess is aware of the problem, and she is standing right next to the bar near him. Did she not mention to him, "Hey if you're going to bad mouth your customers, can you do it in the back?" I have never been more insulted in a restaurant before. I've never even been insulted as a customer in a restaurant before. I will never come back. It's not hard to avoid having this kind of review. My only complaint is that I could easily hear every word he said about us. It was very obvious who he was talking about as well, considering the place was almost empty and we were described as "the couple behind you guys" to the regulars he spoke to. We were the only couple behind them. We were the only people behind them in general! I almost regret tipping the measly $2.18 (way out of character for me to tip that low-all you had to do was your job and polite like any other server) that I tipped when I came in for the Togo order (that they expected me not to get after I asked for it to go AND paid for it and let someone know we would come back in) and he was still bad mouthing us. Boo Jeff! Maybe customer service isn't for you,...

SERVING ROTTEN MEAT - NEEDS A VISIT FROM THE HEALTH AND SAFETY!!!!

Please read to the end....

We were in town from another state. Where we are from, we always have an excellent experience with Applebee's. The wait staff at this particular site was friendly and helpful.

This was a Saturday night and we wondered why the parking lot was so empty. We thought that it my have been because a new fast food place had opened next door.

However our visit to this one was the worst food experience we have ever had. I ordered a burger / wings while my wife ordered the 6 ounce sirloin (Medium Well) w/ mashed potatoes. When we got our food my wife cut into her steak and asked me to smell it. When I took her plate, I noticed that the unseared portion of her steak had the consistency of a purple gummy bear. To the extent that there was no visible meat tissue. It was just a solid glob of goo. When I smelled it, I almost vomited. This steak had to have been spoiled for at least a week before we walked through the door. I am sure that the cook had to have smelled it while it was cooking. The food my wife was served was so spoiled that they should not have served anyone else because no other food should have been served after her steak had touched the same cooking surface. I wish we would have taken a picture to convey the seriousness of this heath issue, but we just wanted to get out of there. I hate that I even took a drink of my tea for fear that it may have had some sort of bacteria in it.

We went to a fast food restaurant after leaving there. I mentioned this experience to the staff there and they told me that the last time the went there, the spoiled smell of their order had the same effect on them as the wait staff set it down in...

The food is great, however we won't be back on account the staff is not customer orriented, we've been here 4 times now and have received crapy service everytime. When you ask for somthing special (like no meat on my pasta cuz I'm vegetarian ) they roll their eyes, sigh and say ooook? Treating you like your stupid. I feel disrespected and offended. I would expect that a nice restaurant like Applebee's could afford trainers to properly train their employees on customer service. But apparently they can't. Especially at this location. The employees are not trained on how to respond to customer requests, customer complaints, and are not overall trained on how to take care of a table and do it in a appropriate way, and eith good serving manners. Truthfully, the service that I have experienced at this Applebees, resembles the service you can get at McDonald's! In Fact I think I've had better service at McDonald's than here. The staff doesn't even know the difference between a side of fries and a basket of fries. When we were finally fed Up and said that we were just going to leave and had enough of the service, the manager offered to pay for our food. It was the best customer service we have received yet at this location! If you're planning an outing with your family, I strongly recommend that you choose to go...