Crumbl — Restaurant in Georgia

The do not save the cookies you order online. Don’t bother placing an order if you can’t pick up early. I was told this is directly the owners policy. So basically if you place an order at 8 am to be picked up at 10:30 pm and they run out your order is gone. They will not save the cookies you HAVE ALREADY PAID FOR!!!! . The owners clearly have no clue how to run a business. 0/10

Also they said to contact them however the website crashes before you can even send an email. Zero resolution. Horrible service.

Ohhh and one last thing. The male employee yelled happy birthday at me as I was visibly upset and shaking when I left considering I had planned a party around cookies that didn’t even exist. I mean the audacity and rudeness is unparalleled. I was SO upset and he yelled happy birthday at me as I walked out. Nope. You should maybe screen your employees better. Oh and just in case you were wondering there were two employees on June 12th at 10:30 pm. One male and one female. I’m sure you can figure out who it was. Nice work all the way around. Horrible business. And don’t bother trying to contact the owner he is unreachable. The worst crumble I have ever been to and that’s saying a lot. I’ve never been treated like that before. Especially on my birthday. I don’t expect special treatment. Just to be given the cookies I PAID FOR!!!!!!

0/10. DO...

We came in and bought 6 cookies. 4 banana cream pie and 2 dirty cake cookies. When they opened the box for us to see if they were ok, the Bananas were black so we naturally were a little taken back. We said to the girl, “wow! Those bananas don’t look too fresh”! She literally looked at us like we were from another planet! Why is it that they never have a clue what to say when you don’t think they look as expected??? she didn’t say oh I’m sorry, she didn’t say oh let me get my manager, she literally just turned and walked away. If you train your staff to ask if they look ok, shouldn’t it be part of that same training to know what to do if the customer doesn’t like something about it? These are not cookies that cost $1 a dozen!! This isn’t the first time we were disappointed by the Level of customer service at this location. For such expensive cookies, I expect better customer service than that. We buy cookies pretty frequently from this location but this is the...

I have never needed anything when the associate ask “do these look okay” but today I did and it was the worst customer service experience. The banana bread cookie didn’t have like any sugar topping on it. I ask the girl, who I think is Chloe, if I could get some more on top. She responds “I don’t know I only decorate them.” I’m thinking that is the decoration but okay… then she says “I don’t know where they are”. Then she hands me my box and doesn’t bother asking where they are. Why do they ask me if they look good if it doesn’t matter to them????

I ended up getting to my car and deciding to turn around. I just paid $4 for this cookie that is so disappointing and then on top of that I got these rude responses. When I went back in I met with the manager Trixxie and she did get me more crumbles on top, but didn’t seem to care about the experience I was just given. Her excuse was that her...