Dunkin' — Restaurant in Georgia

I HAVE BEEN TO THE DUNKIN’ IN CARROLLTON SEVERAL TIMES, AND THE BACON HAS CONSISTENTLY BEEN UNDERCOOKED. UNDERCOOKED BACON IS NOT ONLY UNAPPETIZING, IT CAN ALSO CAUSE SERIOUS HEALTH ISSUES SUCH AS FOOD POISONING, BACTERIAL INFECTIONS, AND PARASITES. ON THIS VISIT, I SPECIFICALLY ASKED FOR THE BACON TO BE COOKED MORE, YET THE STAFF BURNT THE BREAD UNTIL IT TASTED LIKE CHARCOAL WHILE THE BACON WAS STILL LEFT UNDERCOOKED. THIS IS UNACCEPTABLE AND A HEALTH HAZARD.

THE ONLY POSITIVE THING I CAN SAY IS THAT THEY ARE EFFICIENT AT GETTING YOUR FOOD TO YOU QUICKLY WHEN YOU WALK IN. HOWEVER, FAST SERVICE DOES NOT MAKE UP FOR FOOD THAT IS BOTH UNSAFE AND INEDIBLE.

Update: After going back, I spoke with a supervisor. She apologized for the miscommunication and explained that my request was never passed along to the person making my sandwich. She also explained that the bacon comes pre-cooked; however, I didn’t know that because this is the first Dunkin’ I’ve been to where it wasn’t cooked thoroughly. I’ve been to many different Dunkin’ locations in other states, and they always made sure the bacon was cooked properly, even though it was already pre-cooked. She handled the situation gracefully, was patient, listened to my concerns, and made sure to fix the issue. That’s the kind of service I can appreciate. 4 stars...

This was my second time giving our new Dunkin some business. My first trip was a carry out for coffee & donut...they gave me the wrong donut...not what I had requested! Just attributed it to the 'newness' of the location and getting employees trained. Well now it has been several months since my first visit and my wife and I gave it a dine in try. Coffee and donuts were great, but our breakfast sandwich (sausage, cheese & egg on a croissant) was not very good. It was not hot...the cheese was not melted at all...the croissant was hard and crusty, not soft, buttery, fluffy and flaky! I eat at Dunkin locations around the southeast and it was nothing like I've experienced before. I don't know if it is training or what...not a good breakfast! Plus, I like to see smiles! It was...

my sister ordered 2 donuts, 2 apple fritters, and 4 drinks on the mobile app. all the drinks and donuts were correct, but there were no apple fritters in the bag, the girl at the drive thru didn’t let us know that they were out, and didn’t give us any replacement. just the drinks and donuts, and didn’t even say anything she opened the window. we pulled back around after realizing and told her that we were missing our apple fritters and she just said “uh we’re out” everything else we asked for as a replacement they were also out of. whenever we picked our replacement, a different girl was at the window and slammed the door as soon as we pulled up. they gave us our replacement but terrible...