IHOP — Restaurant in Georgia

I brought my 80 year old grandmother here last night for dinner, as “breakfast for dinner” is one of her favorites and when we arrived there were no other customers in the dining room at the time. The staff was all huddled in the back corner of the dining room, furthest away from the front doors, chatting and laughing - no big deal, because once we were seated by our server (do not recall her ever telling us her name, but I do clearly recall her shift in attitude the second she asked for our drink orders before we even got to the booth she was sitting us at). Grandmother wanted coffee but because of how late in the day it was, I told the server “decaf” immediately after my grandmother asked for a cup of coffee, followed by “I have a glass of water for myself” to which she said “so 1 regular coffee and 1 decaf” - after clarifying on our drink orders several times, she responded with an eye roll before just turning and walking away. Our drinks come, we were asked what we wanted to eat - 55+ 2x2x2 pancakes eggs bacon and the New York Cheesecake pancake stack for myself side eggs over easy and hash. We had just eaten at this location a few weeks prior to this and the food was excellent, service fast and simple - last night was an entirely different experience. Our food comes out and the cheesecake pancakes don’t look anything like what the menu showed or what I had eaten a few weeks ago so I simply questioned if they were prepared properly because it was just 2 pancakes topped with runny whipped cream and strawberry sauce, no cream cheese filling or whatever else was supposed to make them “cheesecake pancakes”. The server took my plate back to the kitchen, said “he wants these remade because they don’t look like the picture” and a roar of complaints start pouring from the staff in the kitchen (I didn’t ask for them to be remade, I simply asked if they were made right to begin with). We were seated directly outside the kitchen doorway, so the conversation amongst staff about how “ridiculous it would be to remake those pancakes just because they don’t look like picture” and “he can eat those the way we made them or he can be up charged to have extra toppings”. After a few minutes of everyone in the kitchen going back to back, I simple walked to the kitchen doorway and asked for my plate back because it was clearly a mistake on my part for not knowing what comes on the food I had ordered (I know what I ordered…..) and offered the staff standing in the kitchen a big pointer on how to complain about their customers concerns or requests with an inside voice and to be mindful of where customers are sitting before they do begin to complain or make comments about people “being ridiculous”. The manager on duty was also standing in the middle of the kitchen during this entire ordeal and not a single word came from her mouth - no apology, no let us make this right for you, no explanation to clear any confusion I may have had - nothing. From that point until we left, the only “service” we got was the check. Water never got refilled, no check on how the rest of the food was, no table stop by the manager on duty, nothing except the check. Once the server handed me the check, she stood directly by the table waiting for me to immediately pull my wallet out. Still helping my grandmother finish her meal, still trying to finish eating whatever it was they served me - that was of no concern to her, she stood there until I handed her my card to pay (meaning I had to stop what I was doing during my meal and pay that very second, just so she would walk away). It was just a very very unpleasant experience last night. I’m not one to demand discounts or refunds or comped bills or anything of that nature- I simply wanted to be served what I had ordered, not a slummed out lazy cook’s special of something similar to what I ordered. I’m also definitely not the one to take time and write a review - on anything, ever. But that experience last night was one I couldn’t pass on sharing, and probably will be the last...

My family and i went here on Sunday January 17th 2016 at about 1 in the afternoon they had a full restaurant but majority had food already and were eating. After about waiting at the table for 5 minutes the hostest comes back and asks what we would like to drink. The four of us all got waters and my brother asked for a coffee as well. After waiting and knowing what we were wanting to eat, menus closed another 6-7 minutes goes by we finally get a glimpse of our server he has our drinks on a tray hands all of our waters out and the coffee but didnt have cream because the hostest didnt ask not her fault. Darwin our server said he would go grab some cream and be right back after waiting 5 more minutes i grabbed some cream off an empty table next to us because my brothers coffee was getting cold. He returns soon after that with some drinks in hand for another table. Had a few things of cream for the coffee now proceeds to ask what we want to eat. Mom got 2 egg breakfast my brother and dad split the sampler came with 2 pancakes eggs toast bacon and sausage i got french toast with stawberries and bananas about 25 minutes goes by they bring our food out forgot both sets of toast took another five minutes to return with toast dropped a piece on the floor never replaced it. Mine and the pancakes my dad got were cold to the touch and not good at all. We waited until he finally returned he kept dissappearing to the kitchen and taking for ever to come back. My dad told him what was cold and he took it to be made fresh took about 10 minutes to come out i ate my eggs hash browns and bacon already when we got the food it was actually hot and tasted completely different because it was fresh. All and all the service was extremely slow and unmotivated. I will not return...

I have often ordered the Cali Turkey Sandwich along with many other meals. It has had a volume of turkey, tomatos, bacon. An hour ago, we visited this IHOP. We ordering the same meal again. We waited an hour for our food. The sandwich had a very small, partial, single piece of turkey slice. One small tomato on one side of the sandwich. The waitress said they didn't really known how to make a milkshake for my wife but they would try. It came out very melted and nearly tasteless. There was only one couple and my wife and me in the entire restaurant. The extremely low volume of customers has seemed to be the norm over the past year. Another customer was leaving and complaining that the employees should visit another IHOP for training. My wife and I have taken our 5 grandchildren nearly every Sunday for seven years until recently. A little over a year ago the service and food began to decline. My wife and I only go about once a month in hopes that service and food improves but it continues to decline. I have only ever written positive reviews and never a negative review until today. With such a high employee turnover rate I had hoped that a successful team would have emerged but haven't seen it. This complaint is not about receiving coupons or free meals as we will not be visiting the IHOP at West Cobb, Dallas Hwy. again. Thank you for allowing us to provide input. I assume you already know this informtion based on the store continuing decline. We hope this IHOP can change back to become the success it was several years ago....