By far the most disturbing target visit.I’ve been shopping more at target lately, using their online order and pick up has been a request that has been practical with my recent life activities.The stores I shop at didn’t have a product that I so desperately needed, so ship to home wasn’t an option. My child and I arrived at the store after about a 30 minute commute, we acknowledged a target cart pusher retrieving a few more carts to add to his all ready long line of carts. Seem pleasant so far right wrong! The online pick up process apparently various store to store or maybe district to district.There were 2 online pick up workers available in the designated area , but not only was I not greeted I was redirected to customer service where I was addressed by another red tee shirt wearer who I was believed to be a target employee who then confirmed my reason for the visit to the establishment.Here comes the kicker she herself would not be the one to expedite and assist in completing my business transaction, but instead she passed this on to the cart pusher I had just witnessed exiting the 90 plus degree parking lot with carts, WAIT THERES MORE not even before she could complete this another employee barked that he take the register!(SAFETY VEST STILL ON MIND YOU) all with a smile and he didn’t complain( I HAD NOT EVEN BEEN IN THE STORE 3 minutes)TARGET! I’m complying with the new online shopping pickup policy but please as a customer and consumer I don’t spend my currency to witness and encounter these situations when completing my transaction with your businesses.Invest in more guest relations training, setting standards, management, time management, floor layout and designs and awareness on so many levels training...
Read moreWent there to purchase an item that the target website told me they had in stock. I arrived to find the item sold out and figured there must be more in the back. After about six minutes of just standing around the electronic section and employee finally came out and groggily asked me “can I help you?” As though I had interrupted his break or something. I told him the situation and he snapped back “look man, if it’s not on the shelf we don’t have it. The website is wrong all the time.” Then just walked off without another word. Maybe if I had been rude about it I can understand why he reacted that way and with that tone, But I have worked in retail and I know how much it sucks and I’m pretty chill with employees of places like this. As I was walking away an older woman said “can I help anyone over here” really loudly and I just said “no I’m good, your website said you had something but I guess you don’t have it.” And she replied “well then I guess you answered your own question” and then walked off.
After that a girl asked her if they had a display for the new iPhone And she said “it’s right behind you” (It was a galaxy advertisement behind her, not an iPhone). The girl told her that it was a galaxy display and the woman replied “yeah well those are better than iPhones anyway“ and then walked away again. We pretty much all stood there confused.
That’s totally a relevant to what happened to me I just thought it was worth noting that this woman didn’t even know what an iPhone was and she was working in the...
Read moreI recently purchased MTG cards for valentine's day as a gift. Unfortunately, they were the wrong ones and when we tried to take them back unopened we were told they were non refundable. On the receipt it stated that, however, there are no signs nor communication regarding this policy. Even on the site it is hidden behind and expand to see more Very deceptive as these can be very pricey and sometimes you end up purchasing thevwrong ones for gifts as a mistake. They guy at the register claimed people had been opening and returning fake cards and empty boxes. How is that even possible? When you return things you have to sign for the return why not n prosecute those people intentionally defrauding the store.There has to be a way to track that, you all can track theives right? That would be a form of it. Someone will always ruin it for everyone else. It only takes one bad apple to ruin the pie. Now I'm stuck with a 60 dollar pack of cards that my husband doesn't want. I'm very disappointed that you can return practically anything else but, these the one thing I purchased I was told I couldn't. Terrible policy as I have made large purchases of MTG cards from Target in the past, that won't happen again. I will never purchase magic cards from Target going forward. I can respect a store or site that says it blatantly and puts a no refund out in the open but these were very...
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