Italian pie (Centerville Hwy , by the publix grocery) — Restaurant in Georgia

The customer service at this Italian Pie is the worst. I walked in to place and order for a single slice with chicken, bell peppers, onion and broccoli. The young lady rings it up and she tells me that it would be 8 to 10 mins, I said no problem. I paid $10.48 with my American Express. The young lady then gave me my receipt. On the receipt, it states the order was placed at 4:11 pm. The next thing I did was text my partner to let him know that this was going to take longer than expected. Well the receipt states that my order was placed at 4:11pm. Well there was no one in the kitchen area. At 4:32 pm the young lady that took my order finally surfaced and I asked her how much longer? She was also talking to someone in the back and letting them know that my SLICE of pizza hasn't been prepared. A gentleman comes from the back and immediately asked if I needed help and I told him that I was waiting on my slice that I placed at 4:11pm and it's now 4:32pm. I asked how much longer? He was just putting the slice in the oven and he said it would be 2 mins. Then he said to me "do you want your money-back? I was just in shock because HE HAD AN ATTITUDE and not me! So once I saw how it was going to play out, I took him up on his offer to get my money back.. Well this guy became unhinged and refused to do his job and issue me proof of refund since I used my AMEX. He was the most disrespectful human that I have encountered in a long time. Since this place has been sold, it has gone to hell in a handbasket. They lack basic customer service skills. I will never go there again or refer...

I wasn’t expecting my food to be as crappy as it was so unfortunately I don’t have any pictures. I will say, though 100% believe the reviews. I had a taste for pizza and wanted something besides Papa John’s and Little Caesars so I found this place and saw that they have pizza by the slice and a kid’s pizza which was perfect because it’s just me and my seven-year-old so I gave them a try. I would say I messed up by ordering online, but considering these reviews, looks like we’re all having the same experience I absolutely blame the establishment. I don’t live far from this location at all, so I’m not sure why all my food was cold. I got a huge single slice of cheese pizza, that absolutely looked and tasted like cardboard. I ordered my daughter a pepperoni kids pizza they gave her cheese. I ordered an eight count of garlic knots, I was wondering why the box was so heavy turns out they weren’t fully cooked. The insides weren’t cooked at all. And I ordered us some churros. I wish the description said they put some pink sauce on the inside because I wouldn’t have gotten them. It was disgusting whatever it was overpowered the churros and all I tasted was whatever that pink stuff was. I’m really upset because I hate wasting money and this was just a really nasty...

Normally I don’t post reviews bashing local restaurants whether they be franchise or locally owned., but this time was special. Not in a good way either. I call ahead a kids chicken Alfredo and have done this many times before for the kids.

Told 15-20 mins ok I waited the 20 before going in to pay and pick it up. Kid at register, I’m assuming a son of another employee is steady on his phone as I patiently wait for acknowledgment to pay for and get my order. Continues texting/typing on phone oblivious. Finally looks up. Little rude when asking if I had a pickup order I say yes and tell him my name. Still not ready. We wait another 12 mins before I walk next door to pay for my other food I ordered at same time mind you. It was ready I paid for it and walked it to my car.

I walk back in 15 more minutes and finally a kids chicken Alfredo is bagged up to go. Never have I seen from this location a kids plate in a plastic container (pictured below for reference) it has always been in a aluminum foil container with plastic lid. I stated such when he hands it to me. “All kids orders come in these….” I really hope a manager or the franchise owner handles this locations issues before they lose more business...