McDonald's — Restaurant in Georgia

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I must say, this was the worst experience we have ever had at any restaurant. The lady’s running the drive thru were absolutely rude and inconsiderate. As a business owner myself, I would loose my mind if I heard my employees treated people this way.

For starters, I ordered a number 7. Pretty simple, two cheese burgers no onions…as I have an allergy. Pretty serious right? We get to the window to pay and they ring us up. Hand us a bag of food, no drinks. Open it, only one cheese burger. No onions. Great! Then I wait for the lady to come back to window, I get her attention. This is only one burger…I ordered two, which is the number 7. She proceeded to tell me I ordered one not two, and I COULD order another and pay for it. Not what a number 7 is but okay. I’m annoyed at this point, so I do pay her for something I already ordered. Then they find humor in making us sit for 8 more minutes, after 7 minutes already for the first order, to get a basic cheese burger no onions, right? During the duration of this 8 minutes I am trying to get anyone’s attention. No one cares to see why the same people have been there for 12 minutes. Finally get their attention and she hands me bag with two cheese burgers, says nothing. I’m pissed at this point. Guess what? Open it up, two burgers yes. We’re getting somewhere. Then my wife opens them up, both have onions. It is absolutely insane the lack of care these two ladies had. I specified no onion, I’m allergic! Then they found it funny to make us wait 12 minutes for the most basic menu item McDonald’s has. If I bit into these burgers I would have been in the hospital in no time. They aren’t paying for my medical bills or going through the reaction personally. This is where care and listening come into play.

Of course, doors are locked as it was after 10. We had to stand out front until an employee came out to get someone’s attention. Thankfully, the manager cared enough to hear our issues and make it right for us. That we appreciate. But for the other staff, their lack of care does not belong in a restaurant where other people’s food is being made. Not theirs, or their friends. So this is when and where you do your job and care, even if you don’t, try! It’s simple.

Sadly, this experience, I will not be back. Highly recommend hiring some new staff to help those who...

I usually try to avoid this location because every time I order from the window I always end up having to wait 3-5 minutes at the pickup window for stale/cold food. I can never understand it because I would be the only person in line and the meat is over cooked and cold, the bread slightly hardened from being left out in the air. You would half expect to get fresh food from waiting right? Regardless, I gave it another chance. I thought maybe because I always have issues at night that the day crew would be more sufficient and came in Saturday evening. I ordered two sausage egg mcgriddles, two coffees, and a smoothie. Well we got the mcgriddles and one coffee. I waited 5 minutes for them to brew another pot of coffee and stared at the smoothie through the window as the guy forgot to hand it to me. I was just looking through the window wondering how the hell they could be sooo incompetent. The window attendant was a sassy and quite feminine white male who leaned out the window with his arms crossed and asked me if there was a problem. Ha!! I explained that every visit I end up waiting for long periods of time at only this location and that I'm in a hurry as I have a funeral to go to and that I've had a few things already from that morning that had me frustrated. He looked at me and said very condescendingly, "I'm sorry for your loss but let's not make your bad day, my bad day, ok?" Wow!! What a thing to say. This was most unprofessional and insulting to someone in mourning much less, an employee trying to make amends with their poor service. Just completely and utterly RUDE!! I told him I don't need his "talk" and to just hand me the smoothie he completely forgot about to me as I wait for the coffee. My daughters had already eaten all their food but the time I got my coffee. The drive through line was wrapped around the building because they needed to brew coffee. I'm done. Go to the next one folks! I know that was my very last visit I will ever make. Oh it it may be in the best interests of management to fire that one guy. My daughter was in the car with me and never gets upset was fumed at that particular employee. Wish I had...