Ms. Iceys Kitchen & Bar — Restaurant in Georgia

We arrived at Icey’s for our 9P reservation. The restaurant was fairly empty for Saturday night. This should’ve been the first sign we acknowledge. However, we didn’t. We were seated and told our waiter would be right with us! With excitement when the waiter arrived, I wasted no time putting in my order because before arrival I had already reviewed the menu. Also, I’m pregnant so I was really ready to dig in! Me and my other two friends got to ordering with the waiter and placed our drinks. Dave seemed to be so much in a hurry for an empty restaurant. We paid it no mind. I got a mango lemonade and after I was nearly done I discovered something floating in my drink. Nasty! Anyhow the waiter took it back and brought me a new drink. I was pleased. Let’s get to the food, we ordered the strip club wings. It was 5/10 and the wings weren’t fully cooked. I also ordered the Cesar salad and the lettuce were wilted with too much sauce! Still excited to try the main dish, my friends and I waited. Two of us at the table ordered the Ital Pasta with fish and broccolini and the other friend ordered Ital with shrimp. The Pasta was gummy, vegetables uncooked and chopped hugely (my friend almost chocked) and the sauce for the pasta lacked seasoning, flavor and salt! The fish given with the Pasta was fried Swai fish. When delivered the fish was hot but, you can tell it was just dipped in the batter and not seasoned. Anyhow, we moved along to the burnt broccoli. That’s right, burnt broccoli not the broccolini because they were sent the wrong bag as later explained by the manager. The broccoli had all the salt the actual Ital Pasta was missing. Did I say it was burned? At this time our plates are pushed away because my friend who ordered the Ital Pasta with shrimp said the shrimp was overcooked and salty. We were disappointed but, we gave our last to the festivals we ordered. You could’ve assaulted someone with those festivals how overcooked they were. The festivals had too much cinnamon and tasted like Cinnamon Toast Crunch. We decided to let the restaurant know our honest feedback about the food. Dave came and we commended him on the drinks he made and brought to his attention to food was rubbish. The waiter said “there’s nothing I can do let me get the manager.” There was no sense of urgency for us paying customers waiting in an empty restaurant. The manager came 6 minutes later and we told him the food was bad tasting. He had a justifiable response for everything and didn’t take the constructive criticism very well. He ran on about how he was one of the owners and mentioned how he himself tasted that batch of pasta and deemed nothing wrong. My friends and I were born and raised in the Caribbean. So we asked is this place supposed to be Caribbean or Caribbean inspired? His response was “it’s southern Caribbean, that’s why we have jerk on the menu.” This is also when we told him about the burnt and salty broccoli, that should’ve been broccolini (which is what we ordered). He went on and on about how they got the wrong bag and that’s why they have broccoli and why it’s so salty. He asked us with so much disrespect, “You want to order something else?” We respectfully declined. He grabbed the plates stormed off and instructed us to pay for our drinks so we waited. Here we are waiting to pay for our drinks and the waiter who seemed nice at the beginning turned really rude. He yelled “He said he’s ONLY taking off the pasta.” My friends and I look at each other because that’s not what he told us. He specifically said “pay for the drinks” Which we were happy to because that was the only enjoyable thing off the menu. The waiter came back a few moments later and caused a scene in the restaurant yelling at us saying “y’all can leave.” We were shocked at the way we were being treated because we gave our honest feedback. So, we left and did not pay for the drinks. As we walked off the waiter taunted us by telling other customers and coworkers “it makes no sense of them paying for only drinks, they may as well leave” The experience...

My husband and I visited this past Friday. The restaurant is cute and intimate. It was very clean. The band Blue Ice was excellent as was the DJ. However, everything was so LOUD, we couldn't hear the waitress or each other talk. I ordered the lamb chops which were excellent. I was happy to see some kale on the side but the dressing on it had a weird kind of blue cheese taste, even though the waitress said there was no blue cheese in it. The parmesan mashed potatoes tasted like regular mashed potatoes without any really good seasoning. Luckily I'd also ordered a side of brussel sprouts which were delicious. My husband ordered the etouffee and gives it a 8 on a 10 scale. He says "it was good but not great". My drink, the Red Lemonade (?) was good with an interesting presentation, but small. So, our bill was not in line with our experience. Also, I don't like restaurants that essentially say "no returns" on food. That type of policy makes me not want to return bc good customer service is essential to a good customer experience.

UPDATE (2nd visit): Attended brunch with a group of DST Sorors. Sunday brunches are uber crowded. The establishment worked with us on seating even when it took us a little longer to get inside due to it being hard to find a parking space. I ordered the vegetable frittata which was delicious and the skillet cornbread was also tasty. I didn't try them but the fish & grits, oxtails and chicken wings looked savory. The mimosas were also good. I wouldn't recommend this place if you want to be able to talk. The music, though great, is VERY loud giving the place an almost party like atmosphere.

UPDATE (3rd visit): Attended Sunday again this time with hubbie. He had the fish and grits and confirmed it was delicious. I had the chicken and waffles expecting wings but instead got thighs and drumsticks which wouldn't have been TOO bad if the chicken wasn't overcooked and just not good (see picture below). I think the oil wasn't changed when it should have been. I should have sent it back but grudgingly picked my way around the really burnt parts. The waffles were good but a tad too thick. Next time I would request wings, and if they're not golden brown, send them back.

My visits have been a mixed bag but mostly good so I'm upping them from 3 stars to 4 . We'll...

My friend & I went in midday Saturday & the vibe was chill. We sat at the bar - although they had open tables/booths available - & the service was top notch, bartenders were conversational, attentive & helpful (it was our first time visiting). I liked the ambience of the restaurant & the DJ played some good music. While the music was good, after awhile the volume increased & it was hard to hold a conversation with the person next to me. We had to shout to each other to talk & after we left my throat was hurting.... it's still hurting from the strain. Hence the -1 star. The food was very tasty! My friend ordered the Hot Peppa Shrimp & it was EXTREMELY salty. It didn't taste bad, & it wasn't that spicy, but it was way too salty. She also ordered the Fish N' Grits and it was really good! I ordered the Cassie's Fried Chicken & the chicken was juicy, seasoned, crunchy & delicious! None of the food came out piping hot, more warm, but that wasn't too bad because it didn't take away from the taste & we didn't have to wait for it to cool down before we ate. Plus our food arrived within 5 minutes of ordering it, which probably explains why it wasn't very hot in temperature but we saw it as a win! The plantain waffles were good, with or without the syrup (although I'd recommend adding syrup). The prices were a little bit high but not unreasonable, so I'd recommend checking the website before you go to see if you want to pay. They charge 20% gratuity to all checks, party of 1 or party 8...doesn't matter. I do not like that, because I always tip 20% or more, based on service, but that's their restaurant & their practice. All in all, we enjoyed our visit. I'm glad I read the reviews before going, the good & the bad, but I always like to visit a restaurant myself to make my own decision & I'm glad I...