Popeyes Louisiana Kitchen — Restaurant in Georgia

This did not deserve even 1 star

I rarely go to Popeyes however, a request was made of me to do so and I won’t be returning to this one.

I immediately noticed that there appeared to be no one “in charge” and if there was someone in charge they were incompetent. I sat in line along with six other cars ( because this particular Popeyes is drive-through only, I realize this after I tried to open the door and avoid the very slow line of cars) I sat in my car for at least 30 minutes and when I finally did get to order I was put on hold and sat there for another maybe 5 minutes before anyone could take my order. when I approached the window to pick up my food and to pay, there was a young man that was swearing using all manner of profanity about how he didn’t like having to come to this place and work, he repeated that statement several times before one of the three young men that were visible to me motioned to the foul mouth young man that I was sitting there at the window and I could hear every word that he was saying.

When I drove away, I tried to call to speak to a manager, no one would answer the phone after repeated tries.

When I got home I tried again someone then picked up the phone briefly and hung it up, I called again they did the same thing picked it up and hung up and then it went back to no one answering at all.

My biggest concern is with this quality of employee and in this case, they were three young men again, no clue as to whether there was a manager present, The actual service and engagement with the public is the least of my concerns my greater concern is that there was no one minding the store obviously.

This all occurred between 6:00 and 7:00 PM on November 1 2022 and someone needs to check out how this place is being managed. I am now questioning the food that I received whether it was prepared appropriately hygienically etc.

This was truly the worst experience I’ve ever had at any drive-through/fast food place!!

Those employees and whoever was or was not managing them needs to be fired.

And, to add insult to the poor service that I received, I wasn’t...

I ordered a blacken tenders combo and specifically asked for mash with no gravy, sprite mixed with strawberry no ice and strawberry jelly. I pulled up paid and waited on food because it was fresh to order. I was waiting on food for about 15 mins. The young lady comes out and bring my food. I had fries I told her I asked for mash with no gravy and told her I didn't get my drink or strawberry jelly. She was walking off like she didn't want to be bothered or didn't care what I said. I sat there for about another 5/10 minutes thinking she was going to bring the items back. Not!!!! I had to get out the car and go in and ask for a manager. I told him the issue and he told me what she was suppose to have done. I said I haven't seen her since she brought my food to the car. The manager never apologized. He told me all the mash are pre prepped with gravy. I said that makes no sense to do that when everybody doesn't eat gravy and then he said something that makes the mash potatoes wasnt working. He offered me another side I declined because I don't eat those other items. Then I told him my drink was a sprite mixed with strawberry with no ice and what happens I get the drink and its full of ice. Oh and they gave me 4 packs of jelly for 1 biscuit. It just seems like everytime I go in there the customer service is garbage and the workers standing around talking, staring at you and rolling their eyes. I've experienced it more than once. The workers need some customer service...

I deliver for a food delivery service. I debated in whether or not to write this but after alot of thought I have decided to write this. I was treated with the most disrespect that I have ever encountered as a delivery driver at this Popeyes . I wasn't even acknowledged when I walked in and said I'm here to pick up a delivery order because I am white. The Mgr, the cashier, people making the food. The delivery order that I was picking up was placed on the counter and sat there for 10 mins before I actually went and read that it was my order I was waiting on. My point is this. If your white don't go to this store you will be ignored and not looked at. Personal beliefs about people don't matter when it come to your job. And you don't ignore anyone because of there color ever. No restaurant in any city that I have ever been to has ignored me because of my skin color. This franchise for Popeyes should be closed down forever. And it's not because I'm white I'm saying this. But if I was black and went into a restaurant to pick a order up and this happened. It would be on the news and everyone would be called a racist. And everyone that was working on Thursday at Popeyes chicken is a racist...