Popeyes Louisiana Kitchen — Restaurant in Georgia

Why is it every time I come here there is an issue?! For starters, the bathrooms are only opened at the discretion and visual approval of the manager, and the manager opening the door sounds like someone being buzzed into jail or prison. The last time I visited this location, an employee was rude and refused to provide me with another dipping sauce, and did not offer me an option to purchase another. I thought the employee was having a bad day, and decided to dismiss it. This time, they had advertised specials clearly displayed on the outside and inside electronic marquees!!! These specials no longer existed when I tried to order them.

I requested the Butterfly Shrimp combo for $6. I was told by the manager at first that they no longer had the combo. I questioned with a smile and chuckle how they no longer had it when it was clearly advertised on the electronic menu and the outside marquee. The manager nastily replied they had sold out of the special but had the regular butterfly shrimp combo for the regular price. I refused to purchase anything because of the manager's actions.

The manager had a very nasty attitude, and was very rude and condescending to both customers and employees! The manager was yelling at the front counter cashier and into the lobby from behind the counter. Her angry demeanor and presentation deters customers.

The customer service and professionalism this location provides is substandard in comparison to other Popeyes in the city or vicinity. Take the extra 5 min drive to another Popeyes location on either Candler Rd or Panola Rd. I did and the experience was...

If there was an option for a zero or below rating, that’s what is deserved here! It took over 45 mins. for my 16 piece family meal. My husband had to go inside to retrieve it, after being asked to pull to the front to wait for the order. Sadly, upon arrival we were the only car in the darn drive-thru. When we got the food we were missing a side, I went in and I was beyond pissed and demanded that I receive what we paid for. The extremely rude manager at the counter taking orders was nonchalant and was on her phone for majority of the time we awaited the food. I asked her for the corporate number and she rudely replied “Google It!” This is the reason our neighborhoods get such a terrible “”name” and horrible reviews.. due to the inappropriate workers hired at these facilities. If she doesn’t like her job or customer service she should resign. I am appalled at the lack of concern for all the patrons that were complaining about the service tonight and the reviews are valid.. horrible..horrible..disgusting attitudes and service. Corporate or upper management needs to take a closer look at this location. I’m grateful for the one lady that was preparing food Alice as she replied in such a professional manner and saw to it that I received our missing side. She is a true example of what the other staff should mimic when it comes to delivering superb customer service! I’ll forward to BBB and follow up on my blog, and my radio show and contact corporate about this unforgettable and...

Not sure of the young lady’s name who was taking drive thru orders at the Popeyes located at 2665 Wesley Chapel Rd, Decatur, GA 30034 around 12:05 pm 3/30/2024 but she provided the absolute worst customer service I’ve ever experienced. Being that I was picking up an order for someone else and there was no line or rush, I asked for a moment and she continued saying “what do you want.” I stated I needed the tenders meal and she said 3 or 5. I hesitated and the attitude, blowing off proceeded. I said 5 and the she asked mild or spicy. Again, this was not for me and I wasn’t sure and with her attitude I did not want to hold her. So I said please cancel the order and let me call them because this is not for me. The drive thru person then yells out “Oh my God, she talking bout let her cancel, she gone be back.” It was rude, impatient, and not a place where I would want to give my money. She was very unprofessional and I took my business elsewhere. This Popeyes always seem to have an issue with either supplies or transaction type but today, their customer service confirmed I will never return to this location. I proceeded to the Candler Rd location and was greeted with warmth and patience. This is not the first time but is my last time and I’m sure others have the same reviews as I discussed in a community setting and my experience was confirmed as a norm with others. No one should be rushed nor insulted when attempting to...