Smoothie King — Restaurant in Panthersville

I order Smoothie King on Door Dash often. The first few times were great. I received everything I paid for, my drink had a seal sticker on it, plenty of napkins, and it came in either a clear sealed bag or a card board drink holder. The past few times I have ordered items would be missing (I often order the chocolate almonds). I would also only receive the drink with no straw or seal sticker. Just pure laziness. I have spoken with the manager twice about this. Sometimes he is not there and a young person answers the phone and blames my missing item on the dasher. This is not a dasher issue for this restaurant because they literally seal the order up in a plastic bag. The dasher does not know what I ordered and cannot check to see what is missing. That would be contaminating the order which is against Door Dash policy. Blaming the driver can put someone out of a job and we are all just trying to get by. I also want my entire order whenever I do order. It’s a waste of my money. Then I could potentially lose my DoorDash account if I continue asking for refunds because of a silly careless mistake made on the store’s end. The young kids in this store are extremely careless and thoughtless. Please hire more aware and...

I just happened to be riding along on Wesley Chapel Road and decided to Google the nearest Smoothie King, needless to say that I immediately looked up and saw one! That sign alone made me turn in! I was quickly greeted by the young lady and young man behind the counter. I ordered the Açaí Cocoa Haze smoothie bowl for the first time with a pack of banana chips for later. The young man, Jacquez, was instructed by the young lady to make my order. He at first seemed like he didn’t want to do it, but he smiled and got to work. I asked him to “make it with love” and he did just that! He carefully assembled my bowl while smiling the whole time, maybe because he knew I was watching, but I was happy nonetheless. When he finished, the bowl looked tasty and beautiful! I was just happy that he took his time to fix my bowl, with a smile, even though I think he didn’t want to at that moment…I just wanted to encourage the young man by writing this and hopefully motivate him to keep smiling, keep pressing and do your best, especially when you serve others because it will come back to you multiplied! Jacquez overall was a nice young fellow and the smoothie bowl was DELICIOUS!! I’ll be back when I’m in the...

I've never had an issue with SK in other places but this one has always given me trouble, orders missing items, warm smoothies, etc. On the 5th of February I ordered 2 smoothies since it was on the way to my destination. Upon entering the building, mind you there was no one in there except one other customer and myself I proceeded to wait 10 moms before the employee asked for my name and proceeded to tell me that he wouldn't be able to fulfill my order and that I would have to get refund but he wasn't able to do it himself I would have to wait for his manager. So not wanting to leave empty handed and wait for a potential refund I asked if he could just make me a different smoothie which he proceed to tell me that he is out of ingredients and he just put the last few into a smoothie for the other customer waiting. So I asked if he could give me the number of his manager so I could be sure that I could be given my refund. It is now the 12 no call back from the manager nor a refund for my order. Won't be ordering from this SK again. Will just drive further out to get a smoothie. Would recommend skipping this...