WNB Factory - Wings & Burger — Restaurant in Georgia

I called and placed an order and specifically asked where they are located. I asked if you are next to Kroger. Instead of being understanding that I am at the wrong Wesley Chapel location, the young lady said are you coming to get it or are we trashing it? I told this woman that I was at the other location and was asked what are you going to do? Well Now that I have ALL OF THAT ATTITUDE, I said m’am I didn’t know that there was another location in the area and the employee said there are locations all over. I was done!! I asked her to stop over talking me and she hung up in my face. When I called back and asked for the person that hung up on me she told me that they are busy. I WILL NOT PATRONIZE THIS LOCATION because the customer service is terrible. I could have paid that $10 but not after you gave me your nasty attitude....

This complaint isn’t about the taste of the food nor the cleanliness of the establishment. It is about ordering wings and getting not one single flat. My fault for not noticing before I left especially since I am the type to pay extra for ALL flats. Therefore I called to inquire if they sell flats. The girl who answered the phone was nonchalant and said something about selling all drums. And she said there was nothing she could do which I hadn’t eaten them so I know there was something they could do. To make matters worse, she didn’t let me ask any questions nor explain but hung up in my face. I called back and she was a little better. But it’s bad that customer service is bad more often than it’s not. ...

Husband went to this place since it’s new in the area and we’ve never tried it.. Where should I start? I ordered catfish with fries and he had the Philly cheesesteak with fries. Order was roughly $30. Well I’ve never had fish fall out the batter and it wasn’t done!! Fries were cold and old, hush puppies were hard like a Boulder marble!! Philly was dry as heck no flavor no condiments on it. Tried calling no answer but I know the gentleman is there because him and Hector(kitchen guy) were having conversations as if no customers were present. I will not be back to this establishment. It went straight to the trash! I hate I...