Dierks Bentley's Whiskey Row Gilbert — Restaurant in Gilbert

If I could give this place 0 stars, I would. I’m glad we didn’t decide to have dinner here, because I’m sure that would’ve been a disaster, too. I don’t usually leave reviews, but when service is as bad as it was last night, I feel like I need to to hopefully help other people avoid a mistake.

My mom just moved here from Ohio and loves Dierks Bentley. Going to see this place is all she’s been talking about. Her birthday is on Monday so my partner and I sucked it up and brought her out here on a Saturday night. What we didn’t realize is that this place is not a country bar at all on Saturday night. It is catering to the young crowd, with no warning ahead of time. There was a live band, as stated on their website, however, they were only covering pop and rock songs, no country. Once they were done, full blown club music started at a very loud level, and most of the older couples in that bar left immediately. I felt bad because I thought I was bringing my mom into live country music and maybe some line dancing after. This wasn’t even the worst part.

We went up to the bar upon arriving. Although the place was pretty busy, there were multiple bartenders standing around because not many people were ordering drinks at that moment. When the first girl approached us, she asked what we wanted and we weren’t ready yet, which I stated to her. She then rolled her eyes at us and abruptly walked away. She avoided us for the rest of the time we were standing there trying to decide on what to drink. I was trying to look through the specialty cocktail menu displayed on their website with my mom because she wanted to try something unique. By the time we were ready, a different bartender came up to us because the other girl was still avoiding us. I showed her what my mom and I wanted off the menu and she proceeded to tell us that they don’t actually make any of the specialty cocktails there and it’s just for the other location. I showed her that it said Gilbert and she proceeded to just look at me. She didn’t suggest anything different or similar that she could make us, etc. She didn’t smile once during this whole interaction. My mom settled on a rum and coke, which didn’t taste like anything was in aside from coke. She got one more later from again, a different bartender, and it tasted better. Very inconsistent on the drink making.

To sum it up, horrible, rude bartenders that are there to appease the male crowd and not provide good service or drinks. Too loud of a club atmosphere, no country at all. And apparently won’t make their extensive list of signature cocktails listed on their menu. I won’t be wasting my money at this...

Edited to add: I received a reply comment from Kevin the owner, as stated on google, but when I emailed Kevin, explained in detail the evening, even given pictures of the night, shared exciting news for a couple who was with us that night whims birthday it was, I have yet to date received anything back. 11/17/23 So maybe just a little show for google or I got lost in a sea of emails to a busy man. But nevertheless losing a whole group of individuals who used to like to spend money in his establishment doesn’t seem too important to Kevin.

Tonight was my first time here at Whiskey Row, after an amazing time at OSO for a birthday celebration we walked in to Whiskey Row to finish our celebration for our friend. We went to the bar to the left of the stage got our first round of drinks, our DD got a soda and the bartender was delightful. Us girls sat and drank and enjoyed the live music, got another couple rounds of drinks, then the men in our group went outside to have a smoke, the birthday girls husband had a beer left that had a few sips taken out of it, he left the beer at the table with us. We waited and listen to the live band, sipping our drinks and water. About 10 minutes later I get a call from our husbands and the bouncer wouldn’t let them back in, saying they were never in the bar and they didn’t have proof. As we are sitting there with his beer. So we walk to the front door, holding his beer, mister Kyle the bouncer says get your server to come verify she has been serving you, we say it’s the bartender, we have been sitting in front of her all evening, Kyle being the Kyle he was literally wanted the bartender to leave her bar to come tell them in she had been serving us. The beer with two sips gone that was just bought by the birthday girls husband was left in the hands of mister Kyle the smug bouncer, as he again repeated that he wanted the men, he wouldn’t let in, to go find their server to verify they were just in the bar with us. My first time here will be my last. The whole ordeal was ridiculous. The bouncers are smug and very unprofessional. I’m glad I won’t be wasting my time or money bringing any of my family here like my first initial thought was. So glad your bouncers showed us how y’all really get down in...

We were visiting from Colorado and the first thing we asked the employees was to name at least two songs that Dierks Bentley sings and only one employee could come up with one song. We made suggestions to the management, that the staff should know at least his top hits as you are representing his name, and have songs posted on the glass windows or on tables. The girls at the hostess stand were too busy talking or on the phones to get us to a table timely. We went back a day later, and did the same thing, no one could name a song, but one girl that remembered us from the night prior. The wait staff was hard to identify due to them not having a name tag or some sort of uniform. The bus boys and cooks all had on a Whiskey Row T-shirts, I would consider this unfair. There was so many employees just standing around, not doing anything, maybe they could be wrapping silver ware or wiping down menus. the second visit, our waitress hardly came to our table and I had to walk up to her to get our bill. We could not play corn hole because some other guest had lost the bean bags, but yet, there was a sign advertising it was available. We again gave our feedback to the management staff and his comment was well, if you don't like it, you can leave at anytime. I would think that he should have asked what could I do to make it up to you. The food was good, the atmosphere did not represent Dierks Bentley to us, hopefully when opening the Colorado location the same mistakes won't be made. The band performing was not even playing country music, they were playing Train, which I have nothing against, but we wanted to hear country with it being 4th of July weekend. I hope that this feedback is given to Dierks Bentley himself, after all this is his name and reputation in...