Tried this restaurant for the first time at this Gilbert marketplace location later on a Friday night. We were the only or first cars in the drive thru as they had no others before us as it was late. We both ordered the beef subs with cheese and sweet chilis and one order of large fries. Some cars came behind us in the line and got THEIR food before they even acknowledged us and we had been at the front of the line waiting after already paying. We probably waited a good 20-25 mins in this drive thru only to be served some lukewarm/borderline cold food that was supposed to be hot. The fries were ruined as they were undercooked and barely warm enough to be edible. THE SUBS WERE ABSOLUTELY AWFUL. The cheese wasn’t even melted on the sub even though it should have been YUCK, had to take it home and microwave it because they basically undercooked it then let it sit and get cold instead of giving it to us when it was ready! They SHORTED us on the meat too, the bread was overly thick on each bun but barely any meat in the sandwich. There was absolutely NO FLAVOR TO ANY OF THEIR FOOD. I’ve never had food so BLAND in my life. THEY DONT EVEN SEASON THEIR MEAT AT ALL. This restaurant chain DOESNT KNOW HOW PREPARE, SEASON AND COOK. The sweet peppers should have been Green Bell Peppers but they were NOT Bell Peppers, they were Green Anaheim Chilies like the kind you make Chile Rellano with, great for Mexican food but ABSOLUTELY THE WRONG KIND OF CHILI TO USE IN AN ITALIAN SUB. The woman who was working at the drive thru distributing orders to the cars was rude and anti-social. She glared at us and didn’t greet us or acknowledge we were waiting for an order then proceeded to serve 2-3 others cars that came in BEHIND us and placed their order AFTER us! This woman gave us no explanation to where our order was after about 25 mins we finally get our order and it’s all cold ,awful, bland and flavorless, It cost $26 for 2 poor quality sandwiches with NOT ENOUGH MEAT and TOO THICK BREAD and one “large” order of fries that looked more like a medium. The fries were limp and undercooked. NEVER AGAIN FOR PORTILLOS. AWFUL FOOD, INEFFICIENT SERVICE, and totally overpriced! In fact, I wouldn’t eat their food again even if someone PAID ME to do it.