Popeyes Louisiana Kitchen — Restaurant in Glendale Heights

Second time I have been screwed by this location, so decided to detail what has happened. This time I placed a mobile order at 5:08PM saying the order would be ready by 5:23. Get to the restaurant and the doors are locked (chose in store pick up), so got in the drive thru line. Get to the speaker and say I have a mobile order for Patrick, no response. Then hear them talking to each other…okay okay have him pull around. I do and already know what is up, they haven’t even started making my order. I now sit at the window for TWELVE more minutes until my food is finally ready. I get home and I’m disgusted with what we found. All the fries (4 people ordered them) were stale and COLD. I’m not talking even room temp, they were cold. The 5pc tender my aunt ordered, the chicken looked petrified…dark in color and frankly disgusting looking. The 8pc nugget I ordered was only 6 and I stopped eating them after two, because the third one I bit into was black and tasted like trash. The biscuits in every meal were hard as a rock. I almost never write reviews for anything, but I hope this helps save at least ONE person from a horrible dining experience. BTW, contacted the store and spoke to the manager, useless and he actually hung the phone up on me.

Let me also be clear, this is THIS location only. I’ve eaten at plenty of other locations and no problems. AVOID...

The first day I visited this location in Glendale Heights, I thought they were personable and I'd found a Happy Popeye's, well third time was an eye opener. I was driving my personal vehicle and could access their driveway the first time and purchased the Ripin' Chicken Box, I LOVE THIS ITEM, my next purxhase the following week was The Flounder Sandwich. This afternoon, Friday, February 5, 2021, I was driving a Commercial Vehicle and of course this won't fit into the drive-thru, I walk and enter the building, COVID RESTRICTIONS DON'T ALLOW FOR SIT DOWN BUT THEY DO ALLOW FOR LOBBY ORDERING, not this location I was told they don't do the lobby service, mind you doors unlocked, ni signs to this affect. I leave and patronize another business. They tell me that this particular site has been doing this for 2 months. I nicely contacted Corporate....my thing is yes, there's a drive-thru but BUSINESSES everywhere would relish your business ans becauae a person may not have a personal vehicle to access the drive-thru You Turn Them Away? 🤔👀😠 Really?? That is money down the drain, and yes some people are asymptomatic, but 3 minutes to press a button, bag and send them...

I tried ordering through the drive-thru and the person on the other end was rude, hard to understand, and sounded like she just did not want to be there. I asked for the number one, she asked if I wanted spicy or not and I said, I told her I wanted french fries for my side and a lemonade, she said we do not have lemonade what kind of side do you want? I told you I wanted french fries for my side if you don't have lemonade how about the one that I just saw on the sign the mango, she said we don't have that either, I said okay just give me a sandwich and french fries, she said okay do you want spicy or regular? I said again I would like spicy, You don't want a drink? she asked again, I said "you don't have what I want to drink why would I order something else" and then she said "fine just a sandwich you want spicy or regular in a aggravated voice" and I said you know what forget it goodbye. I was really looking forward to a spicy chicken sandwich unfortunately they...