Subway — Restaurant in Glendale

I work on the same block as this Subway so I used to come here frequently and have been for many years. I've watched the quality of product and staff plummet at this particular location. There is one particular employee that made me stop coming here altogether. They are eternally short staffed which does not help with the customer service. I don't blame the poor overworked employees and can sympathize with them because I've worked in similar situations. This seems like a very poorly managed store. I've been attempting to come back to this location due to convenience and did so a couple of nights ago but once I saw the employee that I don't care for I turned and left and went to a Subway located a bit further. I attempted again this morning once again due to convenience. That one employee was not there so I went ahead and ordered my food. There was one employee there by herself and no one else appeared to be working from what I could see. She was preparing the orders that were in front of mine very quickly. She took my order and I went to pay. I decided to order a couple of fountain drinks. I paid and went to fill up my drinks. The ice machine was not working and other people had come in to order so she was helping them. I felt bad but I flagged her down to let her know that the ice machine wasn't working. She really didn't know what to do except tell me that the machine wasn't working. I decided to just skip the ice and went to fill my cups with the watermelon cucumber agua Fresca they have and I noticed mold on every single one of the machines. I about gagged. i was going to say something but that poor girl was working by herself and I'm pretty sure she was not a manager and I am also pretty positive she would not have been able to do anything about it. I figured a negative review would yield more results if any at all. This place has gone completely downhill and after this last attempt of ordering here I do not think I will be ever patronizing this location ever again. It makes me wonder how unsanitary the rest of the place is including the food prep area. In my opinion this is a very poorly managed store that needs a health department visit and bottom line I will not be coming here again. Eat here at...

I highly recommend verifying the costs of everything before you order and double check after at this location because I've had 3 separate encounters in which an unexplained price change happened at the register. The first time I caught them changing the price at the register, and called it out, not one of the three employees there knew how to speak English all of a sudden. I left the sandwich without paying since they were obviously trying to run a scam. I went back a year or so later since it's the closest Subway in my area and hoped things would be different but, again, I had to ask why the price of my sub didn't match the price posted on their menu. This time I was told they hadn't changed the pricing on the menu yet. When I asked what their excuse was when they pulled the same trick a year earlier, they played dumb. Now, last week, after many months since my last encounter, I went in to get a wrap. I didn't see prices for the wrap I typically get at other Subways and was told it'd be about the same as the sub. Not only do you get about half of the ingredients wrapped in a wrap but, once I got to the register, I was asked to pay more than 150% the amount of the sub version. I asked how they came to that price when I was told something different minutes ago. All I got was a shoulder shrug in response. Again, I'd rather they toss the food and take the loss than try to price gauge me at the register. I tried calling corporate to inform them and was basically told to just go to a different Subway. Isn't changing the price at the register illegal? Regardless, I've learned my lesson and will go to Jersey Mikes, Jimmy Johns or Firehouse in my...

Absolutely, the worst service and worst location.

I visited the Pacific Avenue location earlier this evening. I ordered a tuna melt sandwich, a photograph of which hung on a wall. The woman who took my order, spread tuna on the bread I had selected and next added slices of pepper jack cheese though never asking me what type of cheese I wanted. She next removed the slices of cheese and sprinkled parmesan cheese over the tuna. I have never had a tuna melt with sprinkled parmesan cheese. I asked why she chose to add parmesan. She replied in Spanish that parmesan is the only type of cheese used on a tuna melt sandwich. She also said the only additions that can be added to a tuna melt are onions and green peppers. Her entire spiel seemed illogical. If I ordered a regular tuna sandwich, I would have been asked what type of cheese I wanted. I also would have been I'd like it toasted.

I informed the woman I was displeased with how she prepared my sandwich but agreed to take it nonetheless. I also told her I wanted a combination meal with a drink and two WHITE chocolate chip cookies. When I arrived home, I discovered she gave me two chocolate (not white chocolate) chip cookies. The sandwich was also awful in flavor and pungent. This location needs to exert more effort in...