Glendale Express Hotel — Hotel in Glendale

If you are looking for a cute and not too expensive hotel, with all the basic necessities and TOP NOTCH costumer service, this is an amazing option. My college Model UN club choose to stay here during a conference and we had a great time. The lobby is very nicely decorated with comfy couches and a couple of board games. We were happy to learn that the hotel is walking distance (about 10-15 min) from the Americana at Brand mall. The hotel has a pool and hot tub that close at 10pm and the rooms were perfect for a weekend trip. The beds were comfy to sleep in, you can chromecast your phone or computers to the TV's, and the water pressure was awesome! I would recommend bringing your own toiletries since what they provide in the room is pretty small but I am sure that if you call down to the front desk they would give you more. The shower heads are a bit low (I am 5'6 and it was only a bit taller than me) so if you are particularly tall that may be a problem. Each room has a small balcony with a chair that is nice to drink in the morning sun. The rooms also have a very cute mini fridge with a good amount of space. But I have to get to the best part of this hotel, the staff. I was extremely impressed by how kind and helpful the staff of this hotel were. They did their best to check us in early even though we had arrived before check-in time, we were given complementary rubber duckies when we arrived (which I was EXTREMELY enthused by as I do collect them in my free time), and we were met by warm smiles when we returned to the hotel each day. To give an example of the sterling service of the staff members, one of my friends was trying to tie her tie for her suit and none of us could figure out how to do it, one of the front desk workers offered to help and tied it perfectly in less than 5 minutes! A few other things to note if you are interested in staying here: It is a smoking free hotel (parking lots and all) Cleaning staff won't come every day unless you ask them too You have to put down an incidental charge at check in (I saw someone being rude to the staff because she hadn't realized that this was part of the price so hopefully others will keep this in mind and be courteous to the people working here). This one is important to know: they do NOT serve a big breakfast. They have complementary coffee, pop tarts, and some water in the lobby. We didn't mind but I know others might. They do have a small market at the front with chips and soda though. This was my favorite part: they have a vending machine with various essentials like Advil and period products. I've gone to super posh hotels in the past that don't sell feminine care and when you are in a pinch this can be SO important.

Overall a great experience, I hope others will enjoy it as much and me and...

Glendale Express is a super cute hotel owned by the OSO Collection which creates unique Los Angeles-area destinations that merge artful new ways to work, play, stay, and live. First impression, I dig the 60's retro vibe in the lobby. Here are my pros and cons (more cons) of the place..

Pros Checking in at 3pm, Nicole was very informative, from complementary coffee and pop tarts in the a.m to the tv situation. Initially, walking to the room we were greeted by Charleston and asked him for extra towels. I didn't realize he wasn't housekeeping but rather maintenance nonetheless, he went above and beyond to help us out. The pool was nice and refreshing, away from the sun also, they offer towels by the pool which was a plus. Again, Charleston greeted my family and was kind enough to turn on the bubbles in the Jacuzzi.

Cons We tried checking in a bit early because we were beat from a golf tournament. Unfortunately, they charge $30 for early check in. We decided not to go with it instead grab lunch from King taco and do a bit of shopping. I've stayed at many hotels that do not charge for early check-in. I should also mention when you are signing the final wavier in red is a stamp of times and prices for late check out. I've never seen that anywhere else. The room itself as mentioned are outdated but the amenities are definitely retro. I get technology has progressed tremendously in room the tv was connected to Chromecast so you have to use a Chromecast app from your phone to the tv by basically mirroring it. I couldn't find a free app and the instructions on the sheet didn't offer a good app to download. They were kind enough to send someone up but then again, I think about my parents or grandparents traveling and how difficult it would be for them to have to go through this. OSO collection should at least invest in local cable. (Channel 2-13) Also, Pop tarts are great for kids! Maybe consider having fresh fruit for the adults as they are probably cheaper than the...

Everything was very unprofessionally handled by the lady upfront from the very first day. She was very rude and demanding while she was explaining the rules of the hotels and we had very unwelcoming interactions. I can’t remember her name, but she was the only lady on the reception desk in the mornings. We never been in this hotel, and we were pretty surprised how old and dirty this hotel was. For being the city of Glendale that everything is new and remodeled and updated, the owner must consider do some major renovations and major pesticides due to having roaches (refer to attached pictures) rolling around a room and all the old furnitures and bathroom equipments. As far as comfort goes, we had was only two single pillows for two of us which they were horribly uncomfortable . All the hotels have at least 3 different pillows on the bed for each guest to pick from . Heater was a mess and was blowing cold air the whole time and we had to keep it off and ended up wearing extra clothing to sleep warm and comfortable and wasn’t much helpful regardless. All the hotels always have extra blankets in the closet for the guests if needed and this hotel had absolutely none. Also our room was lack of very basic stuff such as IRON which i needed to iron my husband’s shirt for the event we were going to and we had to buy one from target and we were so frustrated over that. Also the blow dryer wasn’t working when we needed to dry my hair which was another frustration. We spent almost $1,100 for four nights and this hotel didn’t even offer basic breakfast and tea. They just put a coffee & water upfront with absolutely nothing else Our whole experience was absolutely awful and the only reason we chose this hotel was due to being the couple hundred cheaper compare to Hilton which was our biggest mistake. We would definitely have better experience at Hilton as far as welcoming and professional staff, clean and modern hotel and full room amenities for guests....