I had a very frustrating experience at this location. We placed an online order to ensure our food would be ready upon arrival, but the entire process ended up being a mess.

When I arrived, I checked the pickup area where orders are typically bagged and stapled. Given our previous bad experience at the Hollister location—where they got our order wrong—we always make a point to double-check. Sure enough, upon inspecting our order, I immediately noticed both of our burgers were incorrect. We had ordered two Cali Club burgers with crispy chicken on a brioche bun, but instead, we received two beef burgers with eggs? green chilis of a sort? various types of cheese? and bacon? I don’t know what this burger was but it wasn’t any version of a california club. I didn’t even know their restaurant served eggs, it is a burger place.

I brought this to the front counter, and they assured me they would remake the burgers. While waiting, I decided to check the rest of the order just to be sure. Unfortunately the entire rest of my order was also incorrect. I was not only missing multiple food items and sauces but also had been gifted a starve salad with peanuts and cabbage, as well as a wheat roll? again this is a burger place, why do you have bread rolls. instead of emptying your strange food no one wants into my bag, please just give me my order.

At this point, given the multiple mistakes, I decided to ask about the salad in the bag double check, if I was hallucinating in thinking a farmhouse salad did not if fact come with crispy onions, peanuts, cabbage, chicken and more. A staff member checked and confirmed it was, even mentioning they had given us a large size instead of the regular. Trusting their word, I put everything back in the bag and waited for our corrected burgers. How sorely mistake I made as in believe the word of a child.

Once I received our food, I took the bag to the car, where my significant other started unpacking it. That’s when she realized the salad was actually the wrong one—it was a Thai Peanut Salad, which contained peanuts, and she has an allergy. Now they trying to kill us, i just wanted a chicken sandwich. I had to go back inside again, and they apologized, admitting they had given us the wrong salad. where was this energy five seconds where they congratulated on my free large upgrade of a farmhouse salad. They remade it, and we finally left with what we thought was our full, correct order.

After a 20-minute drive home, we sat down to eat—only to find that the remade chicken sandwiches were still incorrect. Both were missing the bacon and garlic aioli. At this point, we were beyond frustrated. If i was reading this review i wouldn’t believe this happened, because it’s comically how completely and utterly ridiculous this situation has been. I feel like i must be on impractical jokers or something, when is merve coming out for the gothca moment . still waiting, maybe he’ll bring me my missing bacon.

While the food at Kyle’s Kitchen is great, the service is so unreliable that I don’t feel comfortable coming back. The lack of attention to detail is just too frustrating to deal with. 1 star ( the farmhouse salad does indeed slap, and can attest it does not include peanuts.)