Noodle City — Restaurant in Goleta

2 stars not because the food is horrible, but because the staff are incompetent. We ordered two bowls of noodles and one sample platter which includes 2 spring rolls, 2 egg rolls, and 4 shrimp rolls. The menu says it's $1 extra for the traditional lettuce condiments for the egg rolls (which comes free in every single pho restaurant except this one). The waitress repeated the order then reminded us of the $1 extra charge for the condiments. Few minutes later she brings out spring rolls only along with the condiments for the egg rolls. When we contested the order, she denied we ordered the sample platter (after having repeated the order to us just a few minutes ago). Why would we pay the extra dollar for egg roll condiments if we really just ordered spring rolls? After denying her mistake, she hastily left and later retrieved the rest of the order with no apologies. When the bill came, there was an extra slip stapled to our bill for another dollar on top of the original bill. Now they're charging us $2 for the condiments. When we contested the bill, our waitress didn't bother to come. Instead the head waiter came and told us it was $2 for the egg roll condiments. So to cut the story short, he basically told us the menu is wrong and his waitress doesn't know what she's talking about, and so the extra charge stands...as an after thought. Obviously this bad review isn't about the $1 extra charge. It's about principle and courtesy, which the entire waiting staff lacks. Oh, and short term memory. First and last visit to this...

Not baby/toddler friendly and poor service by a rude waitress. We arrived at a quiet time with very few patrons. I am over-the-top polite with servers, so when I asked if we could order appetizers while we figured out our main orders, I was surprised that the waitress snapped "wait a minute". This was the start of poor service by her. My group had 2 toddlers, and the restaurant had no high chairs (that's okay, they aren't required to have them). Being adaptable to situations like these, we brought in 2 strollers for the little ones to sit in. Again, the restaurant was mostly empty. As people started to file in, the waitress told us to move the strollers a total of 3 times to accommodate others. We abided by this, but noticed that there were 2 tables near the register that were piled with take-out items. They could have cleared these tables easily to make room for more patrons. After we had paid and tipped generously (my mistake), we were getting up to leave, when the waitress barked at us to move the strollers again. She did this, even though she saw us all standing up to leave! I have only ever left 1 other google review in my life, so I don't take this lightly. The food was okay, but the service was awful. The waitress could have been a little more professional and accommodating, but thanks to her Noodle City has lost...

I came here for the first time ever with a friend who has dined her a few times before and another friend whose first time it was. It was my first time trying pho, so I was doing it in whatever way was easiest for me. I would lift the noodles into the spoon and eat them. I thought that was fine and normal, and honestly it's my food i'm paying for and eating -- so the way I eat it should not concern anyone.

When I finished all the noodles in my dish, I drank a bit of the broth, but I did not finish it, and I did not finish the chicken in my pho.

When me and my friends were done, the older man who wasn't our server and wasn't a server at all comes over and takes my dish and says "Are you done or do you want to keep playing with it?" I was shocked.. My friend said, "Playing with it? She ate it.."

And he tilts the bowl for us to see and says, "Do you see how much she ate? She was playing with the noodles the whole time."

Mind you I finished every noodle in that bowl because the noodles were my favorite part.

I will not be returning here because the food is not mind blowingly good enough for the stank attitude I received.

I'm so sorry my noodle eating made you so extremely upset,...