McDonald's — Restaurant in Grafton

I recently had the pleasure of being served by Kenden at McDonald's, and I must say, the experience was exceptional. Kenden's positive attitude and friendly demeanor truly made my visit memorable. Not only was he efficient and attentive to my order, but he also went above and beyond to ensure I had everything I needed. His genuine smile and willingness to help created a welcoming atmosphere that brightened my day. Kenden is a shining example of excellent customer service, and I look forward to returning to McDonald's knowing that I'll be greeted by such a dedicated and enthusiastic team member.

Follow Up I recently had the pleasure of visiting the McDonald’s location where my now good friend Kenden works. Having previously written a review, I wanted to provide an updated perspective on Kenden’s performance. As a dedicated employee, Kenden consistently goes above and beyond to ensure a positive experience for customers.

Customer Service: Kenden’s friendly demeanor and genuine smile make a lasting impression. Whether taking orders at the counter or serving at the drive-thru, Kenden treats every customer with respect and kindness. It’s evident that they take pride in their role and genuinely care about the satisfaction of patrons.

Efficiency: During my recent visit, I observed Kenden efficiently managing multiple tasks. From preparing orders to restocking supplies, Kenden maintains a high level of productivity. Even during busy hours, they remain composed and focused, ensuring that service remains swift and accurate.

Attention to Detail: Kenden pays attention to the little things that matter. From ensuring that orders are complete to neatly packaging items, their attention to detail stands out. I appreciate how Kenden takes the time to get each order right, even when faced with a rush of customers.

Team Player: Kenden seamlessly collaborates with coworkers, creating a positive work environment. Their willingness to assist fellow team members and step in when needed demonstrates strong teamwork. It’s clear that Kenden values the success of the entire crew, not just their individual performance.

In summary, Kenden’s commitment to exceptional service makes a significant impact at McDonald’s. Their positive attitude, efficiency, and attention to detail contribute to a pleasant dining experience for all. As a friend and a customer, I’m proud to see Kenden thriving in their role. Keep up the fantastic work!

Note: This review is based on my personal observations and interactions during my visit. Kenden’s dedication deserves recognition, and I hope their positive influence continues to shine at...

(Edit: Original 1 star, i no longer see this guy working at this location) Ive been going to this location for awhile and have never had experience like this! I use to go to this location 2 or 3 times a week due to convince but now i go to the other location after this. I had used the mobil order and it put me in a west allice since i was near that location previously. (Not the locations fault) i had ordered a meal deal on there because me and my bf wanted what was on it. I said may i speak with someone after i relized the mistake and asked if they can just put the price of the meal to the deal. Well after explaining this to Jordan, one of the afternoon/night managers, he said i could cancel it and reorder it (you cant) i explained to him from what i was told in the past you cant cancel an order and he started to argue with me. After realizing i couldnt cancel it he said 'i cant touch your phone' no kidding. So i said 'tell me what i need to press so i can do a re order'. After this exchange he had asked me to go into spot 1 and SLAMMED the window... i kid you not he slammed it hard enough where it re opened all the way. He didnt tell me what he was doing so i was also confused???? I was more then willing to pay but they brought out free food, ok cool. I was concerned about it after the exchange we just had so i didnt eat it. I believe Jordan should not be a manager with his poor customer service skills and should be demoted after this. Edit: i called the number provided and spoke to april, shes super...

If I could leave zero stars, I would. This morning my workers made a big order in the drive thru, about $50 worth. They were up at a job site 2 hours from our company by 4am, the job site right next to this McDonald’s. They decided to treat all the workers with some breakfast, not having much time so they went in the drive-thru. Toward the end of the order a lady jumps on the mic, not the one who was taking the drive thru orders, and starts shouting at my workers. Telling them “the lobby is open! Next time come inside when you have an order like this! Now because of YOU I’m backed up ‘to the veins (?)’!” I worked in the restaurant industry for years, I get how frustrating and stressful it can be- but to legitimately yell at a paying customer like that because you’re upset they placed a big order? You can kindly say something when payment is taken. “Would you mind if next time an order like this is placed, you use our lobby? It’s open now.” How hard is that? I’ll be calling corporate and complaining about this worker. I am so ashamed my workers were treated this way by her. If it wasn’t next door to the job site and we weren’t on limited time, we would have left the food without paying....