Schlotzsky's — Restaurant in Granbury

May 8th at about 5:30, staff was absolutely awful. Now I've never worked in the food industry but I have worked in retail/customer service and I can say with 100% certainty that the staff that night was the most useless group of (probably teenage) people I've ever witnessed.

So it's 5:30 (roundabout) and we pull up, parking lot is a ghost town, no one in the drive thru, actually thought they might be closed but obviously they weren't. We walk in and the lady, who's just been standing there not doing anything, takes our order. Besides her sniffling and wiping her nose with her jacket, the ordering went good. So we got our drinks and went to sit down...

Every single table, and I mean probably all but 1, were gross, sticky, crumbs everywhere, trash laying around, keep in mind the lady that took our order was doing absolutely nothing when we walked in. The only table that was clean was taken up by a sleeping employee, probably off the clock I hope, so we sat at the "bar" behind the drinks and awaited our order, hopefully not made by the sniffling lady.

More people walked in and the first group realized what we did, I think they cleaned a table off theirselves and sat down. The second group of people I felt bad for, no clean tables for one and two the lady behind the counter messed something up so she needed the other lady to fix it, but she was goofing around and not coming up to help, which left the customer standing awkwardly at the register for wayy too long.

Finally we get our food, which was what we ordered (can't say the same for the second group that came in) and tasted like every other sandwich I've had there did.

Over all it's really not making me want to come back here anytime soon, I've only ever been in 3 or 4 of these locations but I can say by FAR that this is the worst one, at least on this visit. There was obviously a manager there (right?) that didn't care about anything.

2 stars, would have been 1 but hey they got our order...

Today, my daughter and I went to have a late lunch around 1:30 PM at Schlotzskys Deli. When we entered the establishment, there was only one other customer who was waiting for his food. We ordered two sandwich meals. When my daughter went to fill our drinks, she found that the soda machine was out of diet sodas. I then asked if we could get a diet soda at the drive-through machine, but it was also out. I confirmed with the staff member that there was no diet soda available in the restaurant.

I then asked the manager on duty if he could please refund me for the sodas. He said he would have to refund the entire bill and re-enter the order. We agreed and found a table to sit at, though there was only one clean table in the entire restaurant, despite having at least four employees on duty, including the manager.

While we waited for our food, another gentleman came in and placed his order. About 20 minutes after we had placed our order, his order was called, even though he ordered about 15 minutes after we did. After waiting for about 25 minutes, I went to the counter to ask about our order and saw it sitting on the back counter. When I asked if that was our order, the staff member responded, "Oh yeah..." and handed the tray to me.

Our sandwiches were cold, and my daughter's order, which was supposed to be without tomatoes, had tomatoes but NO MEAT. At this time I was done! I wanted a refund and was told that he could not give me a cash refund but would refund it through my card once again. We left the establishment still hungry and $51.67 in total charges that are suppose to be refunded in the next 3-4 days.

Schlotzsky's in Granbury...you NEED to do better!!! We drove to Jimmy John's and had our sandwiches in less...

Disappointed in the quality of service plus recall of how to prepare an item on the menu. This restaurant never seems to get a menu item correct whether you order as is or you remove items. Employees are clueless when it come to common sense matters. Arrived at the restaurant 1 hr before close and the sweet tea was readily available. I was able to get one full glass and an employee dumped out all 3 tea options 45 mins before close and never once asked us if we were drinking tea and would like some more before they pour them out. Furthermore, the fiesta chicken has multiple items on it and for some reason they cannot read nor follow the list of items that are used to make this pizza. Really, how hard is it to put some effort into your job and learn the products that your employer makes or sales?? I am just amazed at the lack of discipline or respect that some of the employees have for working at this Schlotzsky's. I would not recommend eating in at this establishment. But check your order before you get it to go or the leave the drive thru. It mostly like will not be correct. Good luck to those that wish to eat here but as for myself I will drive the extra miles to eat at...