Taco Bell — Restaurant in Granbury

Good morning so I wanted to come on here and write a review good and needs work is what I will say! I come threw the line more often than not on my way to work in evening time I order on the mobile app and normally I have all my stuff correct and I order the same thing every time 2 or 3 beanie cheese rice burritos with no nacho sauce add extra jalapeno sauce and potatoes, I had to start getting extra jalapeno sauce at this location because if I don't I get absolutely no sauce (not sure if it is because i take offf the cheese sauce). So that is one thing I am writing about but other than that food is always GREAT!! No other problems with the food trust me I would continue to keep coming to this location if it wasn't good! Now one thing I will say is when I order mobile app no one ever reads the order back to me even though I order on the app I still think it is only right to repeat order back still. This last time I went I Messed up on my order on the mobile app I was trying to put extra jalapeno sauce but ended up putting extra cheese sauce that I had removed at first I am lactose intolerant also vegetarian so I can not eat it if it has cheese on it. My reason for saying this is if it was read to me at the drive threw line I could have corrected it (again it was my mistake but could have been fixed) and I would have been able to eat on the way to work I was already way down the road when I finally opened the food and realized it was covered in cheese, I couldn't turn around to go get it fixed or I would have been late to work for sure. I got lucky I seen a homeless man and I handed it to him he was in shock but was super happy all in all together we helped some eat but can we work on repeating mobile orders please. Please please please understand I am not trying to put this location down just trying to give good pointers from someone whom use to work fast food. Thanks again for all...

Had went to pick up my order and no one was at the register. There were 3 people in the office with one dancing around with a broom stick. Food was getting cold just sitting on the pick up shelf while waiting to be attended to,so i went ahead and put in my insulated bag so food would stay as warm as possible since bacteria can build uo and who wants to eat cold food. Eventually i believe the manager finally came up and i asked for my drink,he WAS EXTREMELY RUDE popping off i do not like you guy grabbing food off my station. I am to be the one to hand it to yall. As i understand people grab wrong food alot or steal, my food that i was picking up was just sitting and getting cold while 3 of them were standing in the office and not attending the front. All Customers deserve respect and fresh food. As a driver,we are on a time limit and our customers are wanting fresh food. Not food thats just sitting getting cold because people arent doing their job playing around. Drivers are customers and deserve the same respect. And there's absolutely no reason to be rude,especially when YOU are in the WRONG. Disappointing as this Man us...

My order in the drive through I order my food and as I always do after receiving my good pull over and double check my order. I had notice that an item was missing so I go in with my receipt and told the front cashier that my order was incomplete that item had been left offf. She took my order again for the missing item , charged me for it . Then proceeded to take three more orders the were next in line. Two of which were carry outs. As I waited for my one missing item , the first carry out revived the meal , the last customer received her meal , a gentleman pop up out no where received his meal , the the last carry out received her meal. As I’m still waiting being asked a two too many times if I had been helped yet , I finally received my one item that was mistakenly left off my order to began with. I’m not sure is this how customer service works, but I sure would hate to see how it did if in fact it didn’t work. I waited over 12 minutes, short handed or not folks there was absolutely no reason three customers and a surprises customer should have received the meal...