Little Caesars Pizza — Restaurant in Grand Prairie

I’m giving Little Caesars 1 star due to the frustrating experience I had today. I went through the drive-thru and asked for a Sprite. The guy at the window told me they only carry Pepsi products—no problem, I said I was fine with the Pepsi version of Sprite.

I handed him my card, he charged me, then left to get the drink. When he came back, he said they were actually out. The drink was for someone at home who specifically wanted Sprite or Starry, so I asked for a refund.

He flat-out said “no.” I asked what he meant by that, and he said he’d get a manager. The manager came and told me they don’t do refunds and that I could come back another day. I explained that it didn’t seem right for them to charge my card and then tell me they don’t have the product I paid for. He just signed the receipt and repeated that I could come back another time.

This didn’t sit right with me, so I went home and told my husband. He agreed it wasn’t handled properly, so we both went back to the store. I explained again that I didn’t feel it was fair I couldn’t get a refund, and I asked if they ever give refunds & he said no.

Eventually, we spoke to a woman named Laura who explained that the location is a franchise and the owner has a policy of no refunds. She gave us the district number to request one, but it’ll take 8–15 days just to get my $8 back.

Honestly, this whole situation could’ve been handled with more clarity and better...

I had promised myself that I wasn't going back to that location, the las 3 times the pizza was soggy and didn't taste that good, today I gave them another chance ( last) and the man at the window didn't greet me he gave a mean look,like that he heck do you want, I asked for a 2 pizzas and a soda combo and he said I could get that online only, really hmm, anyway he told me how much it was, and when I said I thought the price was off, he got offended and told me that was the correct price, always with a bad attitude, I made the mistake of not checking the pizza then and there, and when I did at home some parts where thick, others flat, and they didn't even cut the pizza right. I hope they close this place, they don't care about quality or manners. Hoy fui y un señor cabezón ni me saludo se puso en la ventana y me miró muy despota, le pedí el combo de dos pizzas y un refresco y me dijo que solo en línea, no le creí , en fin compré dos pizzas y cuando llegue a la casa está toda desinflada de un lado y del otro más o menos bien, ya no les interesa la calidad de su producto, el hombre ese siempre fue antipático, si no le gusta su trabajo que hace ahí, le hace...

the foods good! but the issue here is the staff specifically one worker. he looks like he could be a teenager and he has glasses, hes literally so mean and like for no reason 💔 we ordered crazy puffs, we waited like 30-40 minutes, it was a little annoying but not that big of a deal too since there was a rush and i understand being stressed but then they got our order wrong, it was a bummer since they gave us all pepperoni when im a vegetarian 😭 but i went back in and i gave zero attitude, i wasnt rude about it at all, i kindly asked if i could get cheese since thats what we ordered but that specific worker started being super mean about the whole situation. i understand they might have been stressed and thats ok but i wasnt trying to make it more complicated, i simply asked for what i ordered. another one of the workers i think he was one of the people making the pizzas omg bless his soul he was so sweet about everything and i coukd tell he was very stressed but thanks to him we got what we...