Popeyes Louisiana Kitchen — Restaurant in Grand Prairie

Food Review: A Disappointing Visit to Popeyes on September 4, 2025 I truly didn’t want to write this, but the experience I had needs to be documented for future customers and management alike. I visited this Popeyes location around 7:45–8:00 PM on September 4th, 2025. From the moment I arrived in the drive-thru, the service was noticeably off. The employee initially told me they were ready to take my order but seemed distracted and more focused on joking around with coworkers than actually helping customers. I spent nearly 15 minutes attempting to place a simple order, only to be told afterward that the card machine was down and I’d need to come inside to pay. Once inside, I was told that they had lost my order entirely, and I had to start over from scratch. I tried again—this time requesting 32 wings: all but 6 to be Ghost Pepper, with the remaining 6 as Lemon Pepper. Even this straightforward request was met with confusion and delay from the staff. Eventually, my order was placed and I waited patiently. When I finally got home and opened the food, I was genuinely shocked by what I saw and tasted. The wings I received were clearly not freshly made. They appeared to be old chicken that had already been cooked earlier, then lazily tossed in pepper seasoning just before being handed to me. The seasoning wasn’t properly applied—it looked rushed, uneven, and unappetizing. Quality and care were clearly not a priority here. The fries were cold, and not a single part of the order was prepared correctly. I order from Popeyes often, especially this style of wings, so I know what the food should taste like. What I got instead was overpoweringly salty, poorly seasoned, and practically inedible. This was not just a bad order—it was an infuriating experience from start to finish. I rarely leave negative reviews, but this one earned it. Service was inattentive, execution was lazy, and the food fell far below Popeyes’ usual standards. I left this visit extremely...

don't place a mobile order at this location unless you want to be accused of trying to steal. came in and waited in line to pick up a mobile order, smiled, gave my name and got immediate attitude. the cashiers apparently don't know how to read, or keep their mouths shut because they immediately made it a race issue by trying to badmouth me in spanish. unfortunately for la goblina behind the counter, my mother in law who was with me speaks spanish. they immediately tried to back pedal and tell us we were rude. i simply told them my order name and asked for the cups for the drinks. I was told THEY'RE MAKING THEM. when my mother in law asked for the manager's name she started ridiculing her and refused to give her name or the customer service number. when we finally got our food, i had to double check my ticket, and sure enough the GARLIC wings were covered in sweet sauce and bbq. I brought it for them to fix, which they did unhappily, and as my mother in law tried to get a photo of the despicable incompetent manager to give corporate (maybe next time give your name, huh?), a dude from behind the counter came out to tell us he was calling the cops and followed us out of the building. anyway, i blew that impotent loser a few kisses and laughed all the way home with my popeyes account already crediting back the money i shouldn't have spent on this...

HORRIBLE PLACE CORPORATE TRYS TO HANDLE COMPLAINTS ONLY BY EMAIL NO CALLS AND EVEN AFTER SENDING PICTURE OF RECEIPT AND DETAILED COMPLAINT I NEVER GOT A RESPONSE OR A CALL I WENT WITH TWO CAUCASIAN LADIES AND THEY ORDERED FIRST AND THE WOMAN SPOKE SPANISH TO THEM AND EVEN WHEN SHE REPLIED IN ENGLISH SHE TRIED TO CONTINUE IN SPANISH I TOLD HER WHEN IBORDERED THAT IT WAS SUPER RUDE FOR HER TOBDOBTHAT AND BE MORE RESPECTFUL AS YOU ARE IN THE USA AND MAJORITY SPEAK ENGLISH AND NOT THEIR LANGUAGE AND WE WERENT IN THEIR COUNTRY WHERE SPANISH IS THE MAJORITY LANGUAGE AND THEN SHE TRIED TO MAKE A VIDEO WHERE HER ARGUMENT WAS SHE COULD SPEAK HER LANGUAGE AND I COULDNT STOP HER I TOLD HER THIS IN SPANISH AND SHE TRIED TO MAKE HERSELF A VICTIM AFTER TAKING MY MONEY AND GIVING ME MY DRINK STILL THEY WAOTED ABOUT 10MINS B4 SAYING THEY WERE NOT GPING TO GIVE ME MY FOOD AND THEN CALLED THE POLICE AND SAID I WAS BEING RUDE THEY ARE LUCKY I HAD WARRANTS IN GRAND PRAIRIE AND I WAS ON MY LUNCH BREAK CAUSE I SURE WOULD HAVE STAYED AND MADE SURE WE GOT SOME KIND OF REPORT TO SEND TO CORPORATE DISGUSTING YOU WALK INTO A FAST FOOD JOINT AND THE GIRL TRIES TO FORCE HER LANGUAGE ON TWO WHITE LADIES DAMN SHAME AND MANAGEMENT NEVER CAME OUT I DONT EVEN LIKE POPEYES THE LADIES...