Whataburger — Restaurant in Grand Prairie

Ok, look. I got no beef with Whataburger. Whataburger is life, ok? I bleed white and orange. Also, I got nothing against the staff here, hospitality wise. They are nice and friendly and always smiling. That being said, I still gave this location one star because of a reoccurring issue I’ve had with this specific location.

First of all, I enjoy having breakfast for dinner. Who doesn’t? If you don’t, you should reconsider. Have you ever had waffles for dinner? Do it. Anyways, I digress.

So, whenever I have trouble sleeping or have a long night ahead I like to refuel with a lovely order of the HBCB , hash browns, and a large sweet tea. Sometimes I come to this one, sometimes I go to Arlington’s, now I’ve been going to the new one at the new Walmart. But tonight I came back to this one. Hopeful. Hopeful that they would change their ways. But alas, I dream of such a day.

Tonight I did my thing, got my usual. But when I ordered, the girl read my order back to me and said “one honey butter chicken strip.....biscuit.” Which I thought was weird but ok, yeah sure. I pulled up, I got my drink , I took a sip and checked. I ordered sweet tea........ITS UNSWEET. Every. Damn. Time. You might be thinking, “Just exchange it, tell them it’s unsweet and get sweet.” Right? WRONG. You don’t understand. It’s not that they GAVE me unsweet tea. It’s that their sweet tea tastes soooooooooooo watered down LIKE WHY DO YOU DO THAT.

I understand that I have a sweet tooth. I’ve been told many times that I make my tea way on the sweeter side. SO SUE ME , ‘KAY? But believe me when I say their sweet tea is soooooo unsweet, it’s like drinking 75% water, 25% tea.

But ok, ok. NBD , right? I knew this was gonna happen it happens every time I come here so I don’t stress and I ask the girl if she can exchange it with Powerade. She’s really sweet and apologized and said something about the batch, I don’t really know what she said I was starving.

But then I get home and I’m mentally prepping myself for a delicious dinner. I get everything nice and laid out. I open my HBCB and I feel it’s pretty empty so I’m like “Hmm that’s kinda weird is there chicken in there ? OF COURSE there’s chicken in there, stupid question.” As I take my first bite, no chicken. No honey butter. Second bite, empty as well. I start feeling the biscuit and decide to open it up. “Yo wouldn’t it be funny if there’s just one tiny chicken strip in there?” I say to myself as I remember what the girl said.

THERES ONLY ONE LITTLE CHICKEN STRIP IN THERE. Oh my lanta. ONE. Never in my life have I ever gotten a HBCB with ONE strip. At least not like that tiny! I have added a picture so you can see. I can’t eat at this location any more. Y’all are good people. Y’all just need to work on your sweet tea making skills and portions.

A GIRL JUST WANTED TO ENJOY HER DINNER.....I’m still gonna eat it though tbh BUT...

I was not pleased with the food among other things at this location. I don’t know what’s going on with Whataburger lately but I used to love it because they always gave you a fresh hot meal. Now it’s rare to find a location that does so. Most locations give you cold food (like this location). I guess it is certain managers or districts that affect the quality of the food. First of all, they did not get my order right. I ordered cheese on my burger and it did not have cheese and it was cold. So of course I took it up to the counter to let them know that it didn’t have cheese. They added the cheese but didn’t remake the burger and since it was cold the cheese they added on there was cold as well. Nothing worse than a cold burger with cold cheese. Felt like I was eating a cold sandwich. My fries were also very cold, not fresh at all. The breakfast I got for my kids also had overlooked egg and cold food. On top of that, it was nearly impossible to eat with them there because my one year old could not use any of their high chairs. All of them had the middle strap missing so not being able to strap him down to eat made it impossible for any of us to enjoy our meal. He climbed out several times and crawled on the table only to spill my soda. This is avoidable if they had high chairs that worked. Very disappointed with Whataburger lately, it used to be my favorite place and now I find myself looking for other burger joints worth my time and money. I gave one star at least because the man who took our order and brought our food for us was friendly and polite. His...

Manager David and Lisa on 6/15/2019 during time of 2:00 to 2:20 very poor customer service. Employee running the register miss calculated change and when given correct amount due she rolled her eyes. While asking for a manager she stated "the manger did not say that." while telling her my change was incorrect while trying to give me 84 cent I explained that the calmly that the correct amount would be a dollar with my total being $19.03 and I paid $20.03. The Cashier persisted to tell me that my correct change would be $0.84. Another employee then states it is $0.84. David the manager then walks by the window and while tapping the window to get David attention he ignored twice. I then left the drive through to go inside and retrieve my order as I then felt uncomfortable. While going inside manager Lisa addresses me and tries to defend employees while telling her that I have received inadequate change. She then proceeds to tell me she told them to give me a dollar back while ignoring the fact I requested a manager while at the window. Her and David was very rude and although my tone was very direct the managers displayed poor customer service and a invaluable reflection of what the service has been over the past 5 years of me living in Grand Prairie. Also, they took my receipt off my bag to avoid me calling corporate. David did refund my ,money but that does not excuse the poor customer services presented by the cashier or two managers present...