Subway — Restaurant in Grand Prairie

First of all the staff I encountered was so unprofessional. I was 10 min late showing up back to work because of this. I ordered on the app to have the sandwich made by a specific time. I checked the status of the order when I was at the store and it said it was “ready”. I get there and only my coworkers order was sitting in the online pickup area. The cashier then asked me what I’m waiting for in a very rude way disrupting the paying customers already in line. So I have to literally tell the person making the sandwiches how I want it made. I get to the cash register and I grabbed a medium drink. She then looked up my entire order to make sure I paid for it and made sure I got the correct items she made me put the medium cup back for the small cup.….. why was I not compensated for the delay on my order? shouldn’t they have checked the online order before I got there and had it ready in the first place? Not when I’m about to grab my food and go? I wont be going back to this location. Horrible staffing...

I’ve tried giving them multiple chances but for whatever reason they can never get my order right, first of all they NEVER have the bread I ask for and instead of calling to see what bread I want they just pick and choose whichever and for whatever reason it’s always wheat and never white bread when what I get is just white bread with herbs so why would I choose the wheat bread ? Another thing is they never start on your order until you get there and I would understand if they were busy but they NEVER are when I go. Also once I only got half my order and had to wait even longer, would not recommend ordering here...

My son in line … I ordered first and my son is a grown man and he was next to order and some heavy set Hispanic woman that works there .. directs him to move because a cop was behind him and she wanted to get his order first … worse part was her hand motion to tell him … there was no asking of my sons order and she excused him as if he wasn’t there. It would show great customer service to speak to the customer in a nice friendly manner… no apologies after I told her “ my son needs his order taken “ I said it three times and she made a ugly face to a coworker. With no apology. I don’t recommend this...