Williams Chicken — Restaurant in Grand Prairie

This place is supposed to be under new management. The manager and staff is horrible.I attempted to not rate this place. I will be contacting the health department. Old chicken should be discarded and not refried again and again. This place can cause serious illness in addition to food poisoning. I purchased food today and alerted the Manager and showed the chicken which was hard and black and dark on the inside. The manager refused to replace or refund. She also had the audacity to argue with me and three other people about the food. I understand these places are franchised but I will continue you to reach others in charge. If anyone one else knows of anyone else to contact please comment. This location is horrible in service and the food is very unhealthy. They definitely needs to be sued. They can cause others to become ill and food poisoning. Chicken should be discarded when it is old and not refried. If the health department doesn't not review and see other people's comments and reviews about old chicken and food from other people's comments and reviews that is a serious problem. Not all people will have the exact same issues. I will be suing if possible and encourage others if they become ill or food poisoned. This has to stop. This is very unhealthy and the management (Asian staff) would not replace the food or refund as each customer took the food back to the counter. Are you guys (staff) that ignorant and desperate for a couple of dollars. You guys are a lawsuit waiting to happen. I even would question the cleanliness and handling of foods if you can't even cook, prepare and handle...

My 9-year old was a little hungry so she wanted to buy us dinner with her allowance money. We went to this location because it was on the way to our destination. We ordered our food and gave the lady the card. She quoted us one price; however, we were charged a higher amount. When I questioned her about it, she said that our bank charged us extra tax for the purchase. I informed her that this has never happened. I asked for the manager and both she and the cook said they were the owners. They continued to both blame the bank. They begin to argue with me and the lady laughed at the situation which caused my daughter to cry since it was her debit card that they over charged. I told her that it was not funny and she literally said “I’m laughing because you don’t understand that your bank charged you extra tax.” I kept showing them the proof, the lady kept laughing and they became loud with me (which in turn I was loud back). She then pushed the man (supposedly the other owner) out of the way to keep him from talking to me. Then she threatened to keep the food that was already paid for. I told her she could not do that. She then said she would refund the amount of the original total and not the total that they charged. My child was still crying. I took the food and before she slammed the window she said we could never come back. That’s actually cool with me. Now all of this started because they overcharged us. This could have been avoided if they would have just owned up to their mistake....

This Williams was not as Good as the one I ate yesterday close to the Dallas VA. That was the first time dining at William's Chicken. One of my military buddies told me that they serve outstanding gizzards.

I love gizzards. The Williams chicken that I ate yesterday near the Dallas VA Hospital was outstanding.

Unlike Bushes Chicken they cook the gizzards to order. I ordered a 3 piece meal and 6 piece gizzards. The gizzards had my car smelling so good. I ate almost all of them before I drove back home.

I wanted more gizzards for lunch today. That's why I dine at this Williams Chicken. It was close to my job.

Even though they cooked to order, they were just OK, not as good as the ones I had yesterday.

The next time I have a Dallas VA appointment, I will difinetely dine their. The Manager and his staff was very courteous and...