Jimmy John's — Restaurant in Grand Rapids

I waited over 35 minutes for delivery Called the store after 20. Was informed they are short staffed. Delivery driver showed up, blocked the middle of the road and did not get out of her vehicle. Very very lazy. Very rude. Acted as if we were an inconvenience. Contacted the store to advise them we were missing an item, were treated horribly. Contacted Jimmy John's corporate. Waited an hour for response Was advised they cannot refund on missing item. Only give credit or a gift card for future visit.

STEER CLEAR OF THIS STORE PERIOD. IT IS A DISASTER THAT YOU SHOULD AVOID AT ALL COSTS. IF I COULD GIVE THEM -20 STARS I WOULD.

Update: had to text the manager or owner to advise I had not received my cards. Was advised on Saturday that "they would take care of it Monday. " Received a text stating "they cannot help me out."

DO NOT UNDER ANY CIRCUMSTANCES GO TO THIS JIMMY JOHN'S. THEY WILL NOT REFUND YOU OR GIVE YOU PRODUCT CREDIT....

Very very 🤢 disappointed in the service by a tall skinny 18 year old that was so disrespectful to a lady who left crying. A man literally almost pushed her over to get to the bathroom all she did is said excuse me and tried to unlock another bathroom and it appeared this African-American that worked there yelled at the lady instead of the guy whom and then told her to never ever come into this store again! Wow!!! 🤯 My family and I will never ever be back to this location Jimmy John's! They even picked on her by mocking her and teasing her she was banned. This didn't even make sense I witnessed her do morning wrong but the bald guy initially did. I feel the staff here are so rude and disrespectful! I recommend the other Jimmy John's but stay away from the downtown one specially if you're a female the staff are very degrading and gained up on an innocent woman so disheartening my family and I will never eat...

Zero stars if I could. Staff is rude and disrespectful. One of the workers parked behind our car a little too close (we were already sitting in the parking spot and getting ready to leave, plus we were inside the loading zone) so we were stuck in the spot and couldn't get out to leave because she trapped us in. So my fiance went inside to kindly ask if the owner of the vehicle could move a little just to let us out. She threw a temper tantrum and flew the door open, stomped out, and nearly hit my fiance with the door while she screamed at him about moving her car just a little. Her attitude was unfathomable and I hope she doesn't injure anyone by throwing another tantrum.

The employee's name is Kelly, I hope for everyone's sake that she resolves her attitude and approaches...