TGI Fridays — Restaurant in Grapevine

Disappointing branch of an otherwise good franchise. The host was friendly and nice, gave me an accurate estimate of how long it would take to dine (which is important to know for travellers). I sat and waited long enough for another server to notice and ask if my server had been there to help me yet. I said no so she kindly took my food and drink order. I ordered the triple berry smoothie and the BBQ wings. They came quickly but were more disappointing than my high school GPA. I have pictured my smoothie next to my water because between the two I could have found more flavor in the water. I felt they had put a couple of pieces of fruit in a blender with a ton of ice and red food coloring. Or perhaps took the remnants of a real smoothie, topped it off with ice, blended it, and called it good. This was a tasteless slushie, at best. If you're going to charge your customers over $4.00 please give them a product worth that price. The wings came with less sauce than a Justin Beiber song. There is no way these wings were tossed in sauce after being cooked, unless the cooks are completely incompetent. I asked for more sauce and my server brought it quickly, and I wasn't charged for it which is why I'm giving two stars not one. The sauce that was brought to me was gooey. After my second wing, it became difficult to dip the wings and get the sauce to stick on. I've had honey runnier than this sludge. The wings themselves were tougher than oxyclean is on stains. The breading was very hard, almost stale. As I was leaving a middle aged couple set down near me and ordered drinks. My server asked for their ID and they literally asked her 'are you serious'. The server then told them that a coworker of hers had been fired yesterday for not ID'ing a forty year old customer. This is ridiculous policy! I've worked security at bars and I've been a server so I understand the risk to both you and your business if you don't ID but anyone who looks older than thirty should not have to dig for their ID, even at an airport where it should be more accessible already. Overall, not a good experience. Worst $19...

I was looking forward to my layover in Dallas international airport at TGIF. Initially the host who sat me was nice and attentive , I was expecting the same throughout my service. I sat waiting for someone to greet me for about 10min. Eventually the server came over but she never introduced herself nor told me about any specials or deals. I placed an order with her as well as a drink. The drink was great! Kudos to the bartender! The food was okay, didn’t look appetizing but it taste good or maybe I was just super hungry. I ordered bacon with my meal, it was thin, scrappy and cold. While I was eating , I was checked on once during my meal by a server, but had to flag someone down eventually for another drink. I finished my meal and the server removed my plates and never said one word, didn’t ask if I needed anything else or if I was ready to pay. She did not even show me I could pay by scanning the QR code on the table. Needless to say, I figured it out on my own. I paid and walked out, nobody said “Bye” or thanks for dining with us. I guess you get what you get at an airport. I work in the industry and we focus on customer service a lot, despite how busy we are. Overall my experience was just alright but it’s overpriced, for one breakfast meal and two drinks I was well close to $60(Why?). I think the team as Dallas international airport could make the dining experience more pleasant with better...

Needed to grab something quick before my flight so we got one of those fast to-go breakfast burritos from the Fridays at gate C8. There was plenty of available seating so we sat down to eat, waitress came over asked if we needed anything and we said no because we had just got the burritos and waters from the to-go check out (which is still the same restaurant). She said okay and walked off. Then the manager (I’m assuming) came over, DEMANDED that we leave immediately, and when we asked why she made faces at us, rolled her eyes, and publicly berated us in front of the entire restaurant. She said we weren’t allowed to eat the food, we showed and explained to her that it was food from her establishment, she proceeded to mock everything we said in a condescending tone. It was the strangest encounter I’ve ever had at a restaurant, I am so confused why she treated us this way. I was so embarrassed to be called out and mocked like that I wanted to cry! ALL OVER A...