Grand Hyatt DFW — Hotel in Grapevine

Date of Stay: Friday, 8/8/25 - Sunday, 8/10/25|Length of Stay: 2 Nights||In a nutshell, the Grand Hyatt DFW is the best option for anyone that is traveling to, from or through the DFW Airport. Its direct-connection to DFW's Terminal D make it an ideal place to stay before or after a flight, and the service offered is vastly superior to that at most airport hotels. If you need a room before or after a flight, do not miss a chance to stay at this truly amazing Grand Hyatt property!||Now, for my detailed review:||First and foremost, I must address the elephant in the room -- yes, the Grand Hyatt DFW is currently in the midst of a complete transformation of the property. This property is very open and transparent about this process, as you will see the notices everywhere on the Hyatt website -- but, do not let this concern you, as the Grand Hyatt DFW remains fully operational and throughout this process, it remains the same beautiful property that it has always been! Do not let the construction deter you; construction noise is only noticeable during the daytime hours, and even then, it did not seem bad at all. ||Honestly, having stayed here multiple times, the Grand Hyatt DFW always looked fresh and modern and did not feel in need of a complete refresh, but Management is being pro-active to keep this hotel one of the top airport properties in the country! ||Additionally, Management at the Grand Hyatt DFW has gone above and beyond to keep the beautiful atmosphere of its property intact during the renovation process. It has relocated its wonderful restaurant and bar, the "Grand Met" down to one of its beautiful ballrooms. I was a bit unsure of how this might look, but upon entry, I was amazed at how much effort was made to make the ballroom look like a truly high-end restaurant, with an absolutely beautiful bar set-up. Service remains excellent, with wonderful food options for breakfast, lunch and dinner. Additionally, the property maintains its excellent full room-service dining option. Even in its temporary location, "Grand Met" still serves up an excellent buffet breakfast that will vastly exceed anything that you would get in the terminal or in flight. Definitely make sure to take advantage of the wonderful dining offered at the Grand Hyatt DFW!||With that said, let me explain how wonderfully convenient this property is! It is directly connected to DFW's Terminal D, the International Terminal, making it extremely convenient for early or late international flights. Should you need a place to stay prior to an early/late flight, a place to stay upon arrival, or if you get stuck due to cancellation or connection issues, there is no better choice than the Grand Hyatt DFW!||You have quick and easy access to security on the Terminal Level, so you will have no problem getting to your flights after spending a restful night at the Grand Hyatt DFW. One minor caveat -- as someone has posted and many are aware, the layout of the DFW Airport is rather "unique" with its numerous separate terminals. If you are departing on a domestic flight with any airline other than American Airlines and need to check baggage, you will need to take DFW Airport's complimentary shuttle bus, the Terminal Link; this can be found curbside on the arrivals level, with pickup every five minutes, and it will take you to any other terminal for check-in. However, if you are traveling with American Airlines or any other International Carrier, there are full-service check-in counters in Terminal D. Additionally, if you do not have any baggage and are utilizing a mobile boarding pass, PreCheck Security is located directly beside the hotel in Terminal D. Finally, upon arrival you have two ways to get to the property; if you have no baggage, you can simply take the SkyLink Train within security from your arrival terminal to Terminal D. However, if you are traveling with baggage, you would need to exit security to utilize the Terminal Link Shuttle Bus. Either way, the Grand Hyatt DFW is a very quick and easy shuttle away from any flight that you might have via DFW!||The Main Lobby at the Grand Hyatt DFW is generally a quick escalator ride up from Terminal Level; however, during the renovation, check-in has been relocated to the Lower Ballroom Level. Still very easy to get to via either escalators or elevators, and Management has gone out of their way to make this temporary "Front Desk" look quite nice. You will find it always well staffed with extremely helpful and friendly agents -- our flight was very much so delayed and we arrived after midnight, but still found two wonderful agents that were able to assist us as we checked in. Within a matter of minutes, we were to our beautiful Runway View Suite!||As for Rooms at the Grand Hyatt DFW, you will find them to be very large, as they start at 450-square feet. You have essentially two View options, "Runway View" or standard. Personally, we love to plane-watch, so we always book a Runway View, but views of the airport property and parking lot on the other side are likely just as nice. Currently, the upper-floors are closed for the renovation, with rooms located on Floors 1-4; we were assigned a beautiful King Suite on the 4th Floor. The King Suites are wonderful split-room layouts, sized at around 670-square feet. I have attached several photos of our Suite and its runway view. The Suite itself was very spacious and modern, with large televisions allowing for ChromeCast connections to enjoy your own streaming while delayed. And, for those needing sleep between flights, the Suite offered excellent electronically controlled black-out curtains. All-in-all, the Rooms and Suites at the Grand Hyatt DFW provide a wonderful place to rest before or after flights!||And, should you have a bit more time to relax or wish to work out, the Grand Hyatt DFW offers a very well-equipped rooftop gym and an excellent rooftop pool -- both of which allow for excellent relaxation and plane-spotting! ||In conclusion, the Grand Hyatt DFW is a truly wonderful property, offering modern and spacious accommodations with friendly and attentive staff. It offers great convenience to all flights at DFW, and wonderful dining and drink options. The next time your travels take you through DFW, do not miss a chance to stay at the...

While the hotel is beautiful and in an unbeatable location - it lacks basic amenities (complimentary breakfast, happy hour snacks, etc.) that one would expect from it's star rating. Being an airline employee family (with two small children) we had planned to use this hotel frequently for overnights on long travel adventures. The fact that they have a suite with a separate bedroom RIGHT outside of the international terminal - and an outdoor swimming pool (albeit tiny) makes the hotel very attractive. However, at $550 a night (once taxes are included) one would expect some extra convenience to come along with the price tag, namely complimentary breakfast/ welcome drinks/ suite lounge access etc. None of these features exist with a suite accommodation at this hotel, which seems odd considering the majority of clientele are probably exhausted international travelers. With these set backs considered, we would award the hotel 3 stars.

Above and beyond these observations, we personally had a very disappointing experience with the management staff when we discovered that we had been overcharged for our room. We had booked our hotel last minute (which is the nature of airline standby travel) over the phone. When the issue was addressed with the manager at the front desk, she curtly reprimanded us on trying to get a rate that did not apply to the current day we were there. Shocked and insulted by her response, we tried to understand what happened back in our room and discovered that the date we had in our email was for a day other than our arrival, despite the hotel front desk having the correct day at check in - so what happened? We went back to the desk to show the manager the mishap. Instead of apologizing and honoring the price quoted to us when we booked over the phone, the manager insisted that we "knew" the prices (insinuating we were trying to be dishonest) as she had spoken to us when we called asking for prices the day before; and therefor would not offer any adjustments. It was such an odd exchange, it's well known that prices are different depending on what/where/ and when you book. We called the main Hyatt number to try and sleuth out what happened, and find some resolution. When the manager on the phone opened our account, it showed that the desk manager had adjusted our rate (despite saying she would not under any circumstance), but it was not to the rate we had in our email records. Since an adjustment had been made (which we did not agree/settle upon) they had to open a case which would be researched further. What a mess. The experience with poor customer service from a manager has changed our outlook on this hotel, and instead of including this hotel in our frequent travel planning - we will now avoid it at all costs . While the other staff members were friendly and courteous, we would have to give an overall customer service rating for the hotel a 2 star due to the terrible service...

My AA flight from JFK to DFW was over an hour late and I missed my flight to PSP, the last flight of the day. There was NO visible support from AA in the airport re: securing accomodation and knowing that there was a Grand Hyatt at DFW I booked on-line.||||In fairness, the hotel App DID say it was undergoing renovations but as an Hotelier and knowing Hyatt's overall quality standards I figured it was still the best bet.||||Arrived at the hotel WITHOUT my luggage (no idea where it was), checked in and asked for some hotel assistance to retrieve my bag. Got a solid concrete wall; we don't do that sort of thing; no further helpful suggestions, just moved on........ You would think that a well established hotel like the Grand Hyatt DFW would have long ago developed a hotel or group brand standard for helping their guests with luggage issues; but no; nothing of the sort.||||After reaching my room and spending time on the phone with AA, I went to the baggage claim area that they referred me to and there I also met with resistance but was told why; the bag had already been system re-routed and to find it would take hours. That, I understood and had an answer and decided I'd just have to live without medicine and a change of clothes for my re-routed trip home.||||Relieve that this issue was solved, I decided to go to their advertised bar/restaurant. It was, without question, one of the least creative and most makeshift excuses for an F&B operation I have ever experienced within an upscale hotel environment. I walked in and walked out.||||I chose to have In Room Dining. Simple, good quality and commensurate with that brand of hotel's operation.||||No complaints about the room: I was on the 5th floor, relatively high, overlooking the entire airport. The room was comfortable, clean and spacious, but needs a refresh.||||I'm sure that when its face lift (the marketing stuff called it a "transformation") is done it will again be a nice place to escape to from the airport.||||Sad to see no evidence of Hyatt's once AWSOME creativity with F&B. Even a temporary facility can be created in such a way that it intrigues and invites. What's happening at the moment is a big...