California Pizza Kitchen — Restaurant in Grapevine

First time trying this chain, my girlfriend had fond memories of it as a kid, so we thought "why not" on our 3-hour layover. Unfortunately, I'm probably going to now associate this place with the awful service experience we had here. The place was near empty, so we'd thought it'd be okay to order a drink and pass some time in the entirely empty section, not even in the main dining area, without getting a full meal. Even the drink I bought was pricey anyway and I tipped them. Upon sitting in the entirely empty section, a very rude server approached us, "Dana", and told us that we couldn't sit there. I looked at her in confusion, as I was a paying customer, and she told me there was no alcohol allowed outside of the restaurant. We were still within the limits of the restaurant, so it didn't make any sense. She claimed it was a "to-go" only area. She made us move back in to the main area, and when I went to sit at a table, she refused to let me. Since I had only ordered a beer I "had" to sit at the bar, even though again, the establishment was near empty. When my girlfriend confusedly came over to join me, Dana also barked at her for trying to sit down at the table, talking down to her stating "if you aren't ordering food you can't sit there, the servers use these tables to make money." When she asked if she could join me at the bar, Dana accused her of not even being 21. We are closer to 30 at this point. I can understand if this is a strict restaurant policy, again, even though I was a paying customer and would've continued to order drinks. However, the way this server went about it was incredibly rude and unprofessional to the point I hardly could enjoy my overpriced beer. Would not recommend this location to anyone, we saw many more options that seemed friendlier, more reasonably priced, and did not disrespect...

Overall, not a good experience. Also, because it is tucked into an isolated corner of the airport, it requires a lot of effort to get there and there aren't many back up options near by.

At 7:30 PM on Christmas, there weren't very many options open. Our family of 4 doesn't meat and most of the places in the aiport had little for us. The CPK menu looked good, sadly they were not serving anything other than Cheese or Margherita pizza. The pizza was ok, but it took some time, and the service was quite poor.

We scanned the menu, tried to order, then it says there was a problem with ordering and to ask a server. It took a full 15 minutes for a server to come to our table, and even before that the server complained "it would be a while" and the food was at least 30 minutes. When she finally took our order, she proceeded to tell our kids they cannot make a mess or they would be required to clean it up themselves.

Anyway, the pizza was fine (not as good as CPK can be), although we wanted to order some other menu options they weren't offering. I also suspect that the service my family received was different than other patrons were receiving for reasons, and I probably won't be back here and will avoid sit down restaurants in...

We had some time before we had to board our flight. And I had a craving for pizza, so I found this place on the airport map, and I dragged my daughter and girlfriend there . When we get to the entrance and are supposed to be shown to our seats, the waiter at the entrance just keeps looking at us like ‘what do you want?’ After a while I ask ‘is there free seating?’ And he responded in a irritated way ‘No that’s my job, that’s what I do!’ All said while sort of ignoring our us. Great start! We get a seat and are about to look at the menu when a new waiter asks if we want something from the bar or we just want to look at the menu. We tell him that we just want to look at the menu. He then rolled his eyes at us while he said ‘okay’ in very irritated manner. This where our experience stops. There is plenty of food alternatives in the airport, so we just left and found a burger place close by. I am not paying money for a treatment like that. After 3 weeks in the county we had nothing but good and friendly service. But this staff manager to f*k up a perfect streak just...