Chipotle Mexican Grill — Restaurant in Green Bay

Place gave my wife and I food poisoning. Should have been tipped off by the cleanliness of the restaurant that it was dangerous. The prep line was completely trashed, with old food from previous orders not cleaned up, and if they dropped something on the prep surface, they just picked it up and put it back in your bowl (watched it happen with another customer, not us, thankfully). There were only 3 clean tables in the entire building, and the one we sat next to has corn on it that was dry and hard like it was there for days. Underneath the tables looked like it had not been swept in a week, the beverage counter had food spilled all over it, napkins, straw wrappers and drink lids scattered everywhere so bad that you could hardly prep your drink. Underneath the front counter there was old receipts, used napkins, and food just laying there. There were 6 employees working while we were there, a manager, a trainee, and 4 prep. The manager and trainee were taking out trash while we were eating, and I witnessed a trash bag leak on the table while they were wheeling a cart out, and even though the manager and trainee both looked at it, not a single person bothered to wipe it up. I also noticed a young woman put on gloves to prep food, take out her phone, text, WITH THE GLOVES ON, put it back in her pocket, then proceed to prep food with the gloves she handled her phone with. The bathrooms were trashed and looked like they hadn’t been cleaned in a week either, and after the small rush of people we were a part of were served, 4 of the employees, including the manager and trainee, disappeared or were on their phones standing around, while the other 2 prepped drive through or take out dishes. I’ll be contacting the health department Monday morning. This place is a disaster...

Absolutely terrible experience going through the Chipotle app and their customer service. Ordered Chipotle to work for lunch and was overcharged about $5 per item I ordered in addition to a $12 service fee. Tried calling the store to get clarification on it and only got through to a robot where they told me to get it squared away through a chat. Was told that the reason I was overcharged is because of 'meal tax' and 'inflation and product shortage at that location'. I told them that I punched in the zip code on their website and it came back with prices that were about $5 less than what I was charged. The particular person I was talking to got real defensive and told me to take it up with my store and gave me a number that did not exist. I do want to applaud the general manager at the store because she is the reason I am not giving this the lowest star possible. She refunded me the overage costs and said she would look into it. Overall will not be going to Chipotle ever again due to the extreme lack of...

Got food at 8:30pm on a Wednesday evening. They already had the stuff bagged up in plastic liners. I personally find this unappealing, unappetizing and unacceptable. You’re doing this with an hour and a half left to be open? Seriously? Seems a bit ridiculous. If you’re not going to serve fresh food during the entirely of your hours then just close sooner. I really despise when places do this. It’s like they are desperate to close asap once they close without being willing to take any time to clean things after. Instead they sell an inferior product basting in plastic liners for hours, specifically 1.5 hours before close. Seriously? I could understand within 15-30 mins of close maybe. I still feel like if you’re open you’re open serving fresh food till close. But the 1.5 hours before closing thing...