Arby's — Restaurant in Green Township

Arby's delicious new menu item, Cheesesteak sandwich has been "Temporarily Unavailable" for over a month. That's very disappointing because the garlic-pepper-cheese sauce on it was fabulous!

Beware customers of the Harrison Rd, Cincinnati, Arbys if you order their White Cheddar Mac 'n Cheese.

My favorite item, White-Cheddar Mac 'n Cheese was ruined by an employee at the Harrison Rd location about a month+ ago.

When my 4 ordered cups of M&C were handed to me they contained 1/4 overcooked mushy macaroni on the bottom & 3/4 on top was scalding hot watery cheese sauce that actually sloshed around in the cup. Thankfully, the lid fit tight enuf to prevent me from getting 3rd degree burns just opening it.

When I complained about it & asked for a redo, the employee proceeded to argue with me that I shouldn't have ordered it via their App, that there was nothing wrong with the way he prepared it, & that he'd eaten some earlier that morning for breakfast with a spoon. When I asked to get 4 properly made cups to replace the 4 he'd served me, he initially refused, saying he couldn't do that even when I suggested he simply pour off the extra soupy, cheesy sauce, stir it well & then serve it, he said no, again, because the owners would be losing some profit if he wasted (threw away) that sauce.

That he might have to waste some sauce & cost the store a few cents that day was more important to this employee than it was to serve the customer edible, properly made, food & for me to want to return - which I have not done & don't want to do either.

Have this store's owners forgotten to impress onto their employees the Golden Rule of Retailing & Restauranting; the customer is always right?

I almost lost my mind with his profit comment to me. When he asked what I wanted him to do, my answer was for him to just 'make it right' (I didn't care how he did it), I simply wanted for him to acknowledge me & the inconvenience & the improperly made & served food. I never heard anything close to an apology that day. He'd have preferred that day to die on the hill rather than admit to me that day that yes, customer, we/I prepared them incorrectly this a.m, give me a second & I'll make them right, or give me a second & I'll fix them.

He finally figured it out. He took less than 2 minutes (no other customers were around) & poured the extra watery-soupy-cheesey sauce out of the cups, stirred & served them to me. I was both happy to get my food & happy to get home. I haven't been back. Even if I am near this location & even if I'm craving their Mac 'n Cheese, I drive somewhere else to get it.

Franchise owners, please keep in mind & teach your employees about profit, how it's made & the Golden Rule of Retailing & Restauranting. And, please make your White Cheddar Mac 'n Cheese a permanent menu item, not a seasonal one (by the way, the seasons for it are fall & winter, not spring &...

My bf and I came here last night and I got sick 30 minutes later after eating the food. From the night into the morning. When I called first thing in the morning at 10 am I was told my information would be told to a manager. I called back the same day again at 2pm and was told I have to have a doctors note like I’m an employee or something to prove I got sick. I threw up close to 10 times between morning and night! I also contacted corporate the only thing she asked me was did I eat something else. To try to put blame on other food when she couldn’t because this was my first and last meal. I have hung onto my receipt and I do feel as though I should get a refund due to me being so ill 😷 along with my bf feeling sick as well. Their “ professionalism from “managers to cooperate” is disturbing and disgusting. I will no longer be buying food from any Arby’s location and I’ll spread the word the other customers as well so they do not...

I got a cherry turnover except when i was ordering they said they might not have cherry, asked if apple was okay. I said it was fine. Then they asked if there were any cherry turnovers in the back because they weren't readily available in the heater. I think they said they had some. Then after i ordered and was waiting they asked what type i got and i said cherry, they said they don't have any and if apple was okay. I said yes that's fine. Then when i went to go eat i realized i got cherry which i originally wanted lol! I just thought it was funny they kept going back and forth between cherry and apple when i really didn't care which one i got. It was nice of them to ask if apple was okay before just giving me the wrong one. But i ended up getting cherry anyways! Good turnover. Also had spicy chicken sandwich, it was extremely spicy couldn't hardly eat it, but it was advertised as spiciest...