Popeyes Louisiana Kitchen — Restaurant in Cincinnati

I contract for Doordash.So when an order for this popeyes came in and i was within the vicinity I accepted it. My dasher app told me to pick up the food by 10:04 and even said “if store appears to be closed proceed to drive thru” As i was waiting another order for the same popeyes came in. I had to accept it or my percentage of accepted orders declines. When I finally got to the window it was 10:05 and before I could say anything the elderly man said “i don’t know why doordash keeps sending people after we close. “ I clarified by telling him I had actually arrived before they technically closed (9:56). I told him I was just doing what Doordash was telling me to do. He said “we close at 10” I replied “yes i know but I was here before 10:00” and this man proceeded to berate me for simply doing my job, as I was there before 10 the order was sent to them before 10, and many restaurants want to get those orders out even if they run a little late closing because it affects their customer service perception; if someone doesn’t get what they order, what the app clearly accepted as a valid order, then they get a notification 20 or so minutes later saying “sorry the restaurant was closed” they probably will choose a different restaurant next time.So for me as a dasher i’m going to at least inquire as to if the order was made and if so pick it up because it’s already paid for. This employee might have been having a bad day and maybe doesn’t like that timing issues can take place especially on the closing shift; that said he was very rude to me when all I did was pull up to the window to inquire about the orders. He acted like I was doing something unexpected and asked if i had ever worked at a restaurant before to which i affirmed. He then asked what the names and muttered “i did some of those orders” and when i told him he didn’t look he just said “no I don’t have those”. I said ok and pulled up to take the requisite pictures of the closed restaurant that Doordash requires. I didn’t say much the whole time. I told him i was there before 10, I told him I had been sent the orders by doordash very recently. I affirmed that of course I had worked at a restaurant, told him the names on the order and then said “ok” and pulled away. His bad day or frustration with the partnership with Doordash probably just cost that restaurant 3 customers and their families. If he could have thought beyond the “right now” he would have realized that his actions if left unchecked could lead to the store losing more customers until it is no longer a viable business in this competitive industry and he might be looking for another job. He hurt his employer and hisself with his attitude. Doordash at least paid me a portion of what I would have made just for taking the proper steps. I hope that this serves as a warning for other dashers that this place might be difficult but also as an acknowledgement that Doordash will at least attempt to compensate you for your time so don’t just assume if they’re about to close that they don’t have your order because remember he even admitted as much by saying he had some orders. So if one was my order then my actions would not have been in vane and his rant about the time and if i had ever worked at a restaurant would have been moot. Maybe the manager will see this and have a talk with the middle aged bald, man of color, about scolding unsuspecting dashers who not only work for the customer but for the restaurant too. We dashers represent each restaurant we deliver from. If he really valued his job he might’ve valued the customer whose order got cancelled. it does seem like he was talking rudely to me and completely unwarranted. He could have conveyed all the pertinent information with the least bit of courtesy instead of talking to me like I have no idea what he’s going through cause i do if he had given me a chance to speak. I’m a very empathetic person and I would not have gotten rude with him and actually didn’t get rude at all even when he was being...

My line of work includes taking struggling businesses and turning them around for the better.

This location is probably one of the worst restaurants I’ve been to in a long time. Popeyes needs to utilize my services. O would definitely fire your current management team, and replace them with competent leaders. Those leaders would then need to hold current staff members accountable or fire them if needed. One it’s determined that we have a good team, then we can ensure that pay amongst employees is adequate.

Our team observes the restaurant to understand what a standard day looks like. We review customer satisfaction feedback, take a look at staff and go from there.

One of the biggest reasons why businesses struggle is due to incompetent management.

This location is so bad that I would literally offer my services for free.

This location is the worst restaurant I have ever been to. And I have been all over the country and the world. The service is so unbelievably bad that’s it’s almost laughable.

Your employees are disengaged and absolutely hate their jobs. This is likely due to the fact that their management team doesn’t engage with them, they are over worked, underpaid, and there are no consequences for bad behavior.

. They are not hiring the right people, and they are clearly under paying them. A restaurants success is based on management, if management is incompetent or disengaged then employees will follow suit.

The entire team that works here currently (including leadership) needs to be fired and replaced with competent and engaged employees. I can guarantee that once that happens, your store...

TL;DR: I had some long wait times and they've been "out of" a lot of stuff when I come in but this newer guy is getting it all together. So look. I come in frequently. The last 3 times I come in, they haven't had fries, hot sauce or honey and I waited 20 minutes just to order AND NOTHING WAS GOING ON. But I'm a sucker for this chicken and I need it bad. So I come in tonight (6/14) and there's a dude I haven't seen before (middle aged guy who wears a du, I think had a goatee) he took the first people's order and then took my order. He got those people's food together, told cook to drop fries and I walked out within 20 minutes and I heard him giving updates to other customers who have been waiting for door dash orders. Whoever this guy is... He deserves a raise, if he isnt a manager he should be. I can tell he's basically making sure everything is running smoothly and the other staff prolly hate him for it cuz he's getting them together. I used to avoid coming there late night, but now I can rest assured that this dude will have things running great. Imma get his name next time I go in. He's literally the only reason I'm giving 5 stars. If it wasn't for him I'd have listened to these one girls and avoided this place. I know they weren't out of fries. They didn't want to make them. But this guy on closing shift is making big moves and deserves great things. Thank you bro. Thank...