Wasabi Japanese Steakhouse — Restaurant in Greenfield

Never order takeout from this place! We've eaten at Wasabi at the hibachi tables several times, but with the COVID pandemic we decided to do take out this time instead.

We ordered the hibachi chicken -$20/plate - kind of pricey for take out and the same price you pay for the experience at the table.

I also ordered a side of teriyaki sauce - which you have to pay for.

We picked up our food and went home. The first thing I noticed was the VERY small portion of meat. It was about 1/3 of the amount you get at the table. (Again, we paid the same price as if we were eating at the hibachi table.)

The meat was pale, definitely not grilled - as if it was boiled or steamed.

There was about a 1/2 cup of veggies (again not the generous portion you get at the table, despite paying the same price) and those too definitely were not grilled. In fact, they were barely cooked at all.

The thing that was missing was the thing I had actually paid extra for... The teriyaki sauce.

Normally this wouldn't be a big deal, but looking at the bland tiny portion of chicken and the fact that I had paid extra was disappointing. I called the restaurant and explained that we hadn't received the teriyaki.

The woman who answered said, "No you didn't order teriyaki. You order yummy sauce. I have you yummy sauce."

I told her, "No, I don't like the yum yum sauce so specifically ordered teriyaki."

She argued, "Everyone likes yummy sauce."

I replied, "Except for me which is why I ordered teriyaki."

She goes, "Oh one moment.. " and checks the order and sees I did indeed order teriyaki. "Oh, yes, I see it here. My mistake.'

"Great," I reply feeling like we're getting somewhere, "could someone bring it to us?"

She's says, "But you got yummy sauce!"

"I understand that, but I don't like yum yum sauce, so it does me no good."

"Fine," she says irritatingly, " you come here I give you teriyaki."

"Could someone bring it to us? I would like to at least eat some of my food while it's warm."

"No. You come here. We don't do delivery."

"Ok," I sigh, "how about you just refund us for the teriyaki sauce?"

"But I gave you yummy sauce!" She yells into the phone.

Now, I'm frustrated because this is ridiculous. Not only have we gotten sub par, tiny portion meals - for a hefty price - but she won't even refund me for the item we didn't get.

"I don't like yum yum sauce," I say frustratedly, "you may as well have given me a container of sand."

"You order online?" She asks.

I said yes.

"Then you get your money from online!" she yells

"But we ordered from your website," I explain.

And then she...

I am disappointed. Not in the food, but in the management by the owner. My husband and I visited this establishment for the first time with our two young sons. One of our sons has a potential egg allergy, however we wanted to experience the hibachi grill. Knowing eggs are incorporated in the fried rice, I asked our waiter to make sure no eggs were used in the food preparation. We also let our hibachi chef know about the allergy, and asked him repeatedly not to incorporate eggs into the dishes. He started his routine and the boys were mesmerized.

The chef began to crack eggs and I became concerned. After a few minutes, I realized the chef had no intentions of creating a non-egg dish. I discreetly approached our waiter and the owner and asked if they could recreate a dish in the kitchen for our son. A mistake on their part should be fixed in my mind. I wasn't upset and just thought the chef had forgotten due to his normal routine. The owner questioned why I hadn't let our waiter or chef know. I informed her that I had told both several times. She reluctantly agreed to make another dish in the kitchen.

While we were waiting, the chef tried to put the egg fried rice, chicken and vegetables that had been contaminated with the egg protein our our son's plate. We repeatedly put our hands in front of the plate and told him our son could not have eggs. The chef served our other son and he eagerly began eating his food. Fifteen minutes later after everyone except my egg allergy son had their food, our waiter approached me and said his boss wanted him to take the plate of food our other son was enjoying, or we would have to pay for the recreated dish and the dish in which they made the mistake. I was in shock at the absurdity of this demand. The waiter took the plate from my son, who is 4, and abruptly and left. My four year old was left confused and hungry. Ten minutes later a new non-egg dish was delivered. The boys quickly ate and then we left.

I am understand people are not fully aware of the severity of egg allergies, but to take a perfectly good dish from a 4 year old just to toss it in the trash due to a mistake on the restaurant's part is absurd. My four year old didn't deserve to be treated that way. We will not provide any more business for this unreasonable company. I've also let our friends and family know of the poor management and business practice. Very...

I did have a 5 star review for Wasabi in Greenfield but I feel compelled to change it. I hate to do this because the cooks and waitresses there are great.

We usually drive over to Wasabi at least once a month (almost an hour drive)

The owner lady has been rude in the past (hurrying us out the door when we didn’t finish our food/drinks fast enough) but we overlooked it..

We drove over again for date night on 11/18/23 and called prior to make reservations. After 30-40 minutes of waiting and over 30 minutes past reservation time we were told we could sit in sushi area and have the kitchen make Hibachi. I refused as the entire point of coming here is the entertainment of Teppanyaki style cooking.

A large group came in after us and they had a reservation for 14 but 2 of their party wasn’t coming. They graciously offered to let us sit with them as our party of 4 ended up being a party of 2.

The owner lady started to sit them and they told her we were sitting with them….. she said no I was too big and made a “fat wide gesture” with her hands in front of everyone.. I’m not easily offended but it turned me off to want to spend $100 or so there for 2 people as I usually do with tips. She oh sorry I was joking laughed and walked off.

The large party all told us that they hated she said that and insulted me.

Well I hated it too because this was one of our favorite date night spots. My Wife told her we are leaving and she said.. see you next time like nothing even happened..

There is more to running a business than money, it’s not funny or even remotely okay to judge a customer in any way. (Especially good ones that tip your staff well)

Thanks for...