I've been ordering food from Nostra for over a year. They deliver and it's around the corner from my house. It's never great, but it's tolerable. Pizza is good! Pasta dishes? OK! Meat dishes, meh.
But my last order? Just awful. When I called to have it refunded/replaced, the woman was rude. She would not take me at my word, even after 1.5 years of loyalty; she said she "had to talk to the driver who brought me my food, that would take 1 hour." Wow. Way to lose a customer. And, our order of garlic cheese bread never came because the guy on the phone misunderstood! So, when we asked for it to be replaced, she says "You have to pay for it because you weren't charged for it." Really? You want to lose a long-time loyal customer over $4.50? We order from y'all frequently, as do our neighbors, (thanks to us!). I'm not kidding! I have told NUMEROUS neighbors w/in walking/driving distance about Nostra!! Now, I plan to spread the word to everyone in my neighborhood, and I know them all, to AVOID NOSTRA at all costs. Unless they want to give me my cheesey garlic bread, I will make sure my neighbors (most of whom are family) know how they treat a customer who is not fully satisfied.
Just to be clear, My review WOULD'VE been 5 stars had NOSTRA's treated me with respect when I was dissatisfied with my chicken cacciatore and the lack of cheesy garlic bread. Really, even if your guy didn't charge me for it, you could've comp'd me an order of something SO SMALL!!! But no, you chose to send it to MY HOUSE and ASK FOR ME TO PAY FOR IT??? I've been a customer who orders from y'all for so long, I do not deserve your nasty attitude. You will close down like every other restaurant in that plaza. MAKE IT RIGHT and I will rescind...
Read moreAs a native of northern New Jersey, I’ve always had a soft spot for Italian-American cuisine. There is something comforting in the familiar pasta-and-red sauce, and it’s all the better when it’s in walking distance. So when Nostra opened at the former Elizabeth’s Pizza location, I had reason to be satisfied.
Inside, Nostra isn’t particularly large, but it doesn’t feel at all cramped. Comfortable booths and wall art elevate the décor above that of a standard pizza parlor. There was one waitress during my first visit, and though a bit distracted, she was unfailingly polite.
Nostra’s menu offers everything you’d expect, plus a few perks like lobster ravioli. Pricing is quite reasonable: every entrée runs between $10 and $13 and includes bread and soup or salad. Many of the entrees can be had with bread and a drink during weekday lunch hours for a mere $8 to $9.
The execution has room for improvement, but it hits more than it misses. An order of gnocchi Bolognese came with a so-so salad, an abundance of melted cheese, and a sauce that was a touch too sweet for my liking, but the bread was excellent and the gnocchi were cooked well. The regular stromboli featured a crust that some may find too crisp, but the meats (ham, salami, and pepperoni) were quality, and the well-herbed marinara sauce tasted homemade.
I later had a chance to try a slice of sausage pizza, and it did not disappoint. The slice was huge (comparable to Mario's) and a good value at $3 or so. The pizza sauce, like the marinara, tasted fresh with distinct herb notes, and the sausage was above par. The crust, while thin and crisp, could have used more flavor (some...
Read moreWe have supported this business through the pandemic & I’m super disappointed by the service today. I ordered a medium pizza & toppings were confirmed over the phone. I picked it up (with my child, in the rain & rush in the car) and get home to find the toppings were wrong. I called & they confirmed my original order, put me on hold and then asked me to bring back the wrong pizza in order for them to make me a new one. I had 3 small hungry children at home yet they wanted me to drive back with the original pizza despite it being their error. I asked them to please have it delivered as this was their error and that I needed to give my children some of the pizza to eat. They agreed to deliver the pizza as long as I would pay the delivery fee. Unbelievable, yet I agreed. The driver drops off the correct pizza and informs me that he was asked to pick up the pizza with the wrong toppings in order for me to receive my original order. He was very kind, yet embarrassed and apologetic explaining that he didn’t understand why they would want the wrong pizza back. I’m shocked with how they handled such a minor error. Businesses make mistakes, we all do, which is no problem. It’s how a business makes it right...
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