Taco Bell — Restaurant in Greensboro

Worst experience ever. I normally don’t complain about restaurants, but I have to say this is the WORST Taco Bell I’ve ever been to. One time I went I waited an hour in line for sub par food. This time, I waited 30 minutes only to get to the speaker to be told “we are only accepting cash.” I obviously did not have cash, and most other people didn’t either. I got stuck in the line so I placed an order on the app and got to the window and they told us we had to pull around AGAIN and wait in the line, after I had already waited 30 minutes. They refused to bring it out to us and also refused to hang up a sign saying “cash only” because of some “corporate” rule. I’m sure I was not the only one absolutely angered by the incompetence of this restaurant. By that time the line was significantly longer so we ended up having to wait another 30 minutes to get through. I had already paid and I couldn’t get a refund. This Taco Bell is EXTREMELY understaffed, they only have two people in the restaurant at all times, and they are also very underpaid (which is why they don’t have enough people). I would like someone from corporate to reach out to me ASAP and to correct this problem...

I specifically asked for extra sour cream, called back and the manager said she made them herself. I figured I would just say thanks and have a goodnight until she hung up on me and would not answer the phone back. I am a manager myself and as a manager you do your best to help your customers "especially in customer service "not get pissed off and hang-up. Just because you're unprofessional I still paid MY MONEY FOR MY FOOD. I visit there quite often but you guys don't have to worry about me Coming back to that location because there were different ways she could have handled that situation and just clearly asked me to bring them back. My money,my food and just bc she made it she took offense. It's not my problem as the consumer that you don't know how to make the food properly!!! 13.00 for 3 tacos that were 2.79 so I wanted my 1.00 worth of sourcream and she mentioned it was the last meat, ummm yall stay open till 2 am. I know that if I acted the way she did, I would have had something said to me by my GM but I would have never done that to a person. Food is so expensive and I just wanted my food made the way I specifically asked and...

Courtney the “Assistant Manager” at this location should not be working with people or in customer service.

I came through the drive through today and the staff at the drive through said - we are out of lettuce , tomatoes, and sour cream. I said ok give me a minute. Asked for a cravings box and could they put the quesadilla sauce on them — he said I’ll have to upcharge you — I said even though you don’t have sour cream — Courtney then cuts in and said that the truck did not come and that they had to upcharge me — I asked her why she had cut in (he had just said the same thing) I then try to proceed and say go ahead and upcharge me — and she continues to talk over him — i tell her he is literally trying to say the same thing and that I already said upcharge me — she then refuses my order.

I pulled to the window to collect store number and her name . She comes to the window and says your not gonna tell me how to do my job — I literally explain that it was unnecessary and poor customer service for her to cut through and be as rude as she was — she asked me to leave I asked for the store # and her name . This was unbelievable and...